How the World’s Most Trusted Workplaces Handle Employee Relations with HR Acuity (In Their Own Words)

The strongest workplace cultures are built on consistent decisions, fair processes and trusted outcomes. This is where employee relations matters most. Much of this work happens behind the scenes. But when a case is questioned, every step of the process matters.

The organizations below knew employee relations was too consequential to manage through inboxes and spreadsheets. They built a secure, single source of truth to help protect what matters most: Their people, their culture and their organization.

Here's how they did it.

From Reactive to Proactive

Often, documentation is scattered across inboxes and investigations are tracked in spreadsheets. As a result, patterns are difficult to see until they've escalated.

Yelp's Rachel Greer described the need clearly: “We really needed a single source of truth in our documentation.”

Once employee relations records live in one place, teams can see what is happening across the organization. At The Hershey Company, moving case data into one system gave the C-suite visibility into employee issues and enabled the data to tell a clear story about employee relations.

“HR Acuity has really helped us with our credibility in the business,” said Tory Niceswander, formerly of The Hershey Company. “It’s been a really powerful tool in [giving us] the ability to produce reporting for our C-Suite leadership as needed, where hotspots are, how we can action.”

Consistency At Every Step

For many HR Acuity customers, the value isn’t a single feature. Instead, it’s the ability to handle every case consistently, regardless of investigator tenure or location.

Qualcomm's Katie Wilson put it plainly: "With others, you have to adapt your process to use the tool; with HR Acuity, the process IS the tool."

Kim Roa, Former Head of Global Employee Relations & People Consulting at Workday, described a similar outcome: “It’s really allowed us to drive more consistency in our case management practices and really just have better quality data.”

That consistency matters. It helps organizations show a clear, documented process if a case is challenged. It also helps employees trust that issues are handled fairly and consistently.

For global teams, that standard can be harder to maintain. RELX has used HR Acuity to support a consistent ER process across its global business. As Ian Stickland said, the platform "has stood the test of time, keeping pace with the demands of our global business."

When Employee Relations Has a Seat at the Table

The biggest shift happens when leaders start asking for employee relations data, not just the outcome of a case.

Abira Balendran, formerly Director of Enterprise Employee Relations at Sun Life, explained it this way: "With HR Acuity, we can overlay the data to paint a clear picture of our culture."

That visibility helps employee relations move from a reactive function to a strategic one. Teams can spot patterns earlier, such as repeat complaints involving one manager or a rise in similar issues across one department.

That is where employee relations can make a measurable business impact.

Grifols saved millions in litigation and unemployment payouts by catching issues earlier.

CMS Energy's Christina DuVall pointed to the value of benchmarking: "HR Acuity is the first tool I’ve seen that does benchmarking seamlessly and gave me confidence I was doing an apples-to-apples comparison,” she said.

The platform doesn’t sacrifice quality for speed, however.

Waymo also reduced reporting time by 92%, helping the team identify trends faster and make more informed decisions. “With HR Acuity, we can rely on the report to tell the full story with clarity and confidence,” said Bruce Berrol, Head of People Relations.

In Their Own Words

One thread runs through every customer story. Practitioners trust a platform built by people who have run ER themselves. “It’s built by employee relations professionals for employee relations professionals, so it’s definitely best in show,” says Akamai's Stephanie Miller.

Here’s what other customers love about HR Acuity:

• Kaitlyn Rybczynski, Johns Hopkins Health System: “With limited time, no one wants to waste it searching for numbers. HR Acuity streamlines this process, allowing you to free up resources from administrative tasks and focus on what truly matters — driving value and impact where it counts.”
• Allison Zacher, Shake Shack: “HR Acuity was designed by people who understand the work. I knew immediately it was what we needed to move our work forward.”
• Ian Stickland, RELX: “HR Acuity has helped elevate employee relations in the eyes of organizational leadership, positioning our team in strategic conversations and planning.”

See How HR Acuity Can Work for You

Join the HR teams using HR Acuity to strengthen employee relations. Get a personalized demo and see why users rate HR Acuity so highly.