In the last year have you ever put off employee appreciation? Maybe you’ve taken employees for granted when they’re not in customer-facing roles?

Or maybe you’re putting hours and hours of manual work into sending gift cards and still missing employees. People are probably still leaving for other opportunities.

The HR team at 1st Choice Cabinetry dealt with all of those problems. And it severely hurt their retention.

When their workforce doubled to well over 100 employees, HR wasn’t initially prepared to manage recognition and engagement on a larger scale. The original “recognition program” rewarded customer-facing employees; HR manually sent gift cards and certificates.

Not only was this time-consuming for HR, but remote and non-customer-facing employees felt ignored and unappreciated. Engagement scores were dropping and they battled a 25% turnover rate.

Then they got Nectar.

How 1st Choice Cabinetry Implemented Nectar

One of the main recognition roadblocks at 1st Choice Cabinetry was the focus on

customer-facing employees. Remote and deskless workers kept being excluded, and that drove employees away. They chose Nectar because it didn’t matter where anyone was located.

Everyone could now participate because Nectar prioritizes peer-to-peer recognition.

Each employee receives a monthly allotment of points. Throughout the month, employees send specific, personalized shoutouts to their peers, awarding Nectar points. Nectar’s “Meaningful Meter” helps employees send genuine messages of recognition.

A meaningful shoutout connects the action being recognized to a department, team, or company goal, a company value, or even a customer win (but not only customer wins like before). This reinforces the positive behaviors that leaders and managers want to see more of.

Because Nectar shoutouts, coming from both managers and peers, post to a public company feed, everyone gets to celebrate and appreciate each other. And the HR team doesn’t spend ages doing manual tasks like picking employees to recognize and then sending individual gift cards. Instead, after banking Nectar points, each employee gets to choose their specific rewards.

Recognition in Nectar can also be automated so milestones like work anniversaries and birthdays never get overlooked. Just like the shoutouts, these achievements get highlighted publicly on the Nectar feed. Employees can get directly notified of big anniversaries too.

But none of this happens in the dark. With Nectar’s Shoutouts Report, HR teams like yours can track all the important analytics related to recognition, like:

• Shoutouts Sent
• Top Senders & Receivers
• Core Values
• Department Insights
• Haven’t Received

With this visibility, HR leaders can identify overlooked contributors, spot issues with low morale or engagement, track overall adoption, and use the insights to reduce potential attrition.

How Nectar Impacted the Business

With Nectar up and running, 1st Choice Cabinetry saw a huge lift in engagement and employee happiness — and a huge drop in employee turnover.

Employee engagement scores increased by 90% and survey scores associated with happiness improved by 75%. The HR team credits Nectar’s shoutouts with both wins. But perhaps most importantly for the business, turnover dropped from 25% to less than 7% after using Nectar.

Instead of dealing with the hassle and expenses of replacing employees, 1st Choice Cabinetry keeps their people longer. Employees are happier to stay and more productive because they get recognized for doing their best work.

Curious how Nectar could impact your company’s retention and engagement? Book your Nectar demo.