As 10 melhores ferramentas e software de gestão da mudança de 2026

Avaliações das melhores ferramentas de gestão da mudança

1. 

   1

   Trupeer

   Best for video-based process & change docs

   • 10-day free trial + free demo available
   • From $40/month (billed annually)

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   Trupeer is an AI-powered documentation and video creation platform that turns screen recordings into step-by-step guides, SOPs, and training content.

   Who Is Trupeer Best For?

   Trupeer works well for teams in product, sales enablement, or customer success who need to document processes and create training content at scale.

   Why I Picked Trupeer

   I've included Trupeer in my top picks because any team member can record a workflow, and Trupeer converts it into a polished guide or training video instantly. That's peer-driven knowledge sharing in practice. I like that the AI-powered knowledge base with search lets colleagues find those peer-created guides on demand, so change adoption doesn't rely on a single trainer or coordinator. The template replication feature is also worth noting: once a format is set, every doc a peer creates follows the same structure automatically.

   Trupeer Key Features

   • AI voiceover and avatar generation: Adds a professional voiceover or AI avatar to recorded videos without a manual recording setup.
   • Multi-language translation: Converts guides and videos into 120+ languages, allowing documentation to reach every team regardless of location.
   • Brand kit customization: Uses your organization's fonts, colors, and logos across all generated content for a consistent look.
   • Chrome extension recording: Captures any on-screen workflow directly from the browser with a one-click recording trigger.

   Trupeer Integrations

   Trupeer integrates with monday.com, Make, Medium, Google Analytics, Repurpose.ai, Bigtincan, and more. Trupeer content can be embedded in Notion, Confluence, and Zendesk, and it connects with Zapier.

   Pros and Cons

   Pros:

   • Supports multiple languages with AI voiceover and avatars
   • Edit video narration without re-recording
   • AI transforms recordings into structured guides

   Cons:

   • Lacks dedicated change management workflows
   • Fewer output units available on lower tiers
   Learn more about Trupeer:

   • Check out Trupeer on their website
2. 

   2

   Freshservice

   Best for integrated ITSM automation

   • 14-day free trial
   • From $19/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshservice is an innovative cloud-based IT service management solution designed to streamline the operations of IT teams across various organizations. Developed by Freshworks Inc., it offers a comprehensive suite of tools aimed at automating IT service management processes and facilitating efficient service delivery. Freshservice stands out for its user-friendly interface, making it accessible for IT professionals and end-users alike.

   As a change management software, Freshservice shines by offering a structured platform that supports IT teams in planning, executing, and monitoring change processes within their organization. It provides a centralized system for managing all change requests, ensuring that any alterations to IT infrastructure or services are documented, evaluated, and implemented in a controlled manner.

   One of the key features of Freshservice as a change management tool is its ability to facilitate collaboration among IT team members, stakeholders, and decision-makers. The platform enables users to easily submit change requests, track their status in real-time, and communicate effectively throughout the change process. It also offers customizable workflows, allowing organizations to tailor the change management process to their specific needs

   Freshservice incorporates powerful analytics and reporting capabilities, providing IT managers with insights into the efficiency and effectiveness of their change management processes. These features enable organizations to identify trends, anticipate potential issues, and make data-driven decisions to improve their change management strategies over time.

   Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Pipedrive, Oracle Netsuite, Insightly, Copper, Zoho CRM, Close, Zendesk, TeamSupport, Help Scout, Jira Service Desk, Zoho Desk, Chargebee, Recurly, Sage Intacct, QuickBooks Online, Xero, Intercom, Google Calendar, Azure, and a growing list of other useful apps. They, of course, integrate with their own first-party software like Freshsales, Freshworks CRM, and Freshservice, as well.

   Learn more about Freshservice:

   • Check out Freshservice on their website
   • Read my in-depth review of Freshservice
3. 

   3

   monday AI Workspace

   Best for tracking real-time transition progress

   • Free plan + 14-day free trial + free demo available
   • From $9/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   monday AI Workspace is a flexible work management platform that combines project planning, stakeholder tracking, workflow automation, and real-time dashboards to help teams coordinate and monitor organizational change initiatives.

   Who Is monday AI Workspace Best For?

   It's a strong fit for mid-sized to enterprise teams that need a customizable, visual way to manage and track cross-departmental change initiatives.

   Why I Picked monday AI Workspace

   I picked monday AI Workspace because of how it handles real-time visibility across change initiatives. The Portfolio Risk Insights feature automatically scans active projects and flags risks by severity, so my team can intervene before issues compound. I also like the live dashboards, which surface transition progress across departments in one consolidated view without requiring manual status updates.

   monday AI Workspace Key Features

   • AI-powered automations: Automates repetitive change management tasks based on triggers and predefined workflows.
   • Stakeholder boards: Organizes and tracks stakeholders, actions, and communications in customizable tables.
   • Custom survey integrations: Supports connections with survey tools to collect feedback and readiness data throughout change rollouts.
   • Permission controls: Enables administrators to set granular access levels for sensitive projects and data across teams.

   monday AI Workspace Integrations

   monday AI Workspace offers hundreds of native integrations, including Slack, Microsoft Teams, Gmail, Google Drive, Outlook, Salesforce, Dropbox, Jira, Zoom, and HubSpot. It also supports Zapier and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Custom boards for stakeholder and change mapping
   • AI automations for repetitive project tasks
   • Live dashboards for change progress tracking

   Cons:

   • Lacks native training or LMS features
   • No built-in sentiment or resistance analytics
   Learn more about monday AI Workspace:

   • Check out monday AI Workspace on their website
   • Read my in-depth review of monday AI Workspace
4. 

   4

   ManageEngine ServiceDesk Plus

   Best for visualizing change management with the visual workflow builder

   • Free trial + free demo available
   • Pricing upon request

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   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ServiceDesk Plus is a complete IT Service Management (ITSM) suite with built-in IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities to help assess risks and plan change implementation. The tool's PinkVerify-certified IT change management module allows IT teams to implement changes with minimal risk by designing change processes on a visual workflow designer.

   With custom change roles, types, statuses, and templates, as well as the ability to designate a Change Advisory Board (CAB), IT teams can design change implementation processes that cater to their business needs. Other key features include the ability to log and track changes resulting from incidents and problems and to get input and approvals on change plans from CAB members.

   Users can also configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders using the visual workflow builder, as well as publish announcements about changes to communicate any planned downtime to end-users.

   Pricing for ManageEngine ServiceDesk Plus starts at $12/per user/month for the standard plan. See further pricing plans on their pricing page.

   Learn more about ManageEngine ServiceDesk Plus:

   • Check out ManageEngine ServiceDesk Plus on their website
5. 

   5

   Trainual

   Best for change documentation

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Trainual is a platform designed to help businesses document and organize their processes, policies, and procedures. It serves as a centralized hub where teams can access the information they need to perform their roles effectively. 

   When it comes to change management, Trainual focuses on process documentation. The platform allows you to capture and organize the knowledge within your business, making it easier to communicate changes in procedures or policies. With tools like AI and industry-proven templates, you can quickly generate new content, ensuring that updates are accurately documented and easily accessible to your team.

   Another feature that supports change management is Trainual's role and responsibility assignments. By clearly defining who is responsible for what, you can create accountability during transitions. This clarity helps your team understand their specific duties amidst changes, reducing confusion and facilitating a smoother adaptation to new processes.

   Some integrations include Loom, QuickBooks, Slack, Justworks, Paylocity, Zenefits, Google SSO, Namely, Insperity, Workday, and Okta.

   Learn more about Trainual:

   • Check out Trainual on their website
   • Read my in-depth review of Trainual
   • Explore best alternatives to Trainual
6. 

   6

   Whatfix

   Best change management tool for adopting new software in an organization

   • Free trial available
   • Pricing upon request

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Whatfix lets you design real-time interactive guides with zero coding required. Engage users through contextual widgets (self-help widget, tasklist widget, and smart tips static overlays), as well as guided pop-ups. Context-aware information provides users with the most useful updates immediately and provides in-app training in user-preferred formats (from video to PDF and more).

   Whatfix can accommodate those with disabilities by providing them with accessible technology that complies with Section 508 of the U.S. Rehabilitation Act. This means they are an essential tool for accessibility-inclusive workplaces across the board.

   CRM integration was a bit spotty and could use some revamping, particularly in compiling and reporting issues. The app can seem somewhat “single-minded” in how users are expected to complete a task, whereas larger web app projects might need a bit more flexibility (ie, broader branching workflow paths, et cetera).

   Overall, this is a really great tool if you're onboarding your employees to a new software, although it can be adapted for other use cases as well.

   Whatfix has a custom pricing model and offers a free trial.

   Learn more about Whatfix:

   • Check out Whatfix on their website
   • Explore best alternatives to Whatfix
7. 

   7

   Process Street

   Best for no-code workflow creation and change

   • 14-day free trial; free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Process Street is a workflow and process management software that allows teams to create, track, automate, and optimize business processes. It features a no-code platform for designing workflows, projects, forms, and pages, all enhanced by AI-powered tools.

   Process Street's no-code platform allows users to create, track, and optimize workflows easily, making it accessible for teams of all sizes. Key change management features include task assignments, which ensure that everyone knows their role in the change process, and approval workflows that facilitate structured decision-making. The platform's ability to incorporate conditional logic also means workflows can adapt dynamically as changes occur, ensuring flexibility and responsiveness.

   Additionally, Process Street offers advanced capabilities such as AI-powered tools that automate routine tasks and reduce the risk of human error during transitions. Its comprehensive form and page creation tools support detailed documentation of processes and changes, while the ability to set recurring tasks ensures continuous improvement and adherence to new protocols. The software’s ease of use and intuitive interface mean teams can quickly get up to speed, minimizing disruption and resistance to change.

   Process Street integrates with popular platforms such as Salesforce, Slack, Google Sheets, Zapier, Trello, Asana, Microsoft Teams, Dropbox, Box, Airtable, HubSpot, Jira, Monday.com, GitHub, WordPress, and Intercom.

   Learn more about Process Street:

   • Check out Process Street on their website
8. 

   8

   WalkMe

   Best change management platform for managing both customer and employee change

   • Not available
   • Pricing upon request

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   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   WalkMe’s guidance tools help to prevent errors, encourage desired behaviors, and foster goal completion through custom desktop notifications, easy Help Desk access, visibility and insights into digital behavior, a self-paced onboarding list, and more. By simplifying back-office functions, WalkMe aids enterprise resource planning during any software onboarding.

   Setting up walkthroughs was a bit of a time commitment, which would not have been as much of a problem if WalkMe software updates didn’t often require manually re-testing said walkthrough processes post-update.

   They offer guidance tools and onboarding for popular software like Salesforce, Workday, Jira Service Management, NetSuite, Talentsoft, and more, so any company that already uses any of their pre-listed programs would benefit in particular from these apps' offerings.

   WalkMe starts at $7500/year. They also offer custom pricing within a large range based on many factors and have a free demo available.

   Learn more about WalkMe:

   • Check out WalkMe on their website
9. 

   9

   InvGate Service Management

   Best for automated change workflows

   • Free trial available
   • From $124.92/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   InvGate Service Management is an IT service management (ITSM) solution designed to help organizations efficiently handle IT services and support. It offers a range of features that facilitate the management of incidents, problems, and changes within the IT infrastructure.

   InvGate Service Management facilitates change management with its robust workflow builder and automation capabilities. These tools allow your team to assess the impact, risk, and urgency of changes, ensuring that each request for change (RFC) is systematically controlled, assessed, approved, and implemented. By automating these processes, you can reduce manual errors and accelerate the change implementation cycle.

   I also like the platform's comprehensive reporting and analytics suite. This suite provides insights into the performance of your change management process, from RFC logging through to change approval. Access to such data enables your team to identify bottlenecks, monitor key performance indicators, and make informed decisions.

   Some integrations include FileWave, Lansweeper, Microsoft Teams, Microsoft Active Directory, Azure DevOps, Okta, Office 365, OpenAI, Outlook, and Jira.

   Learn more about InvGate Service Management:

   • Check out InvGate Service Management on their website
10. 

    10

    Jira Service Management

    Best for its risk assessment engine

    • Free plan + 14-day trial available
    • From $21.50/user/month

    Visit Website

    Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    Previously known as Jira Service Desk, Jira Service Management is a complete IT service management (ITSM) solution designed for DevOps, IT operations, and support teams of all sizes.

    Apart from incident management, Jira Service Management also empowers IT operations teams through its change management tools and software. Users can reference change requests for complete context regarding the change, the personnel or teams, as well as the related work involved. The change requests view allows users to acquire valuable information from their CI/CD tool, name required approvers, share the risk score with stakeholders, and list all affected devices.

    The change management software also comes with an advanced risk assessment engine. It employs automation technology to provide risk scores on every change. This means the user can easily determine whether or not a specific change has low, medium, or high risk associated with it. If the risk score is low, for instance, the system can be configured to auto-approve the request and deploy the change. If the risk score is high, on the other hand, the right personnel will then be automatically notified for further examination and approval.

    Jira Service Management’s change management tools and software also allow users to assess dependencies as well as the potential impact of a change through the Insights module.

    Jira Service Management is free for up to three agents. For a limited-time offer, the Standard plan is free for up to 10 agents for one year.

    Learn more about Jira Service Management:

    • Check out Jira Service Management on their website