7shifts Review: Pros, Cons, Features and Pricing
7shifts is an employee shift scheduling software that helps manage staff schedules effortlessly. It's ideal for restaurants and hospitality businesses, like cafes and diners, looking to simplify scheduling. 7shifts offers easy scheduling, team communication, and labor cost control.
7shifts tackles scheduling headaches and communication gaps for restaurant teams. In this article, I'll cover 7shifts's features, pros and cons, use cases, and pricing to help you determine if it meets your scheduling and cost management needs.
7shifts Evaluation Summary
- From CAD$39.99/location/month
- 14-day free trial + free plan available
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7shifts Overview
In my opinion, 7shifts is a strong choice for restaurant managers seeking efficient shift scheduling. Its intuitive platform simplifies staff management, making it easier to adjust schedules and communicate with employees. Compared to other tools, 7shifts excels in ease of use and value for money, particularly for the hospitality industry. While its standout features like team communication and labor cost control are impressive, it may not offer the depth needed for larger enterprises with complex HR requirements. For small to medium-sized businesses focused on shift-based roles, 7shifts is a worthy contender.
pros
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You can easily adjust shifts with its user-friendly interface.
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It enhances team communication with built-in messaging tools.
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Your team benefits from efficient labor cost control functionality.
cons
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It lacks advanced reporting tools for detailed analysis.
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Your team might find the mobile app less intuitive.
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It may not scale well for very large organizations.
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How We Test & Score Our Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final score)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final score)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final score)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final score)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final score)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final score)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final score)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Shift Scheduling: You can create and adjust schedules easily with a drag-and-drop interface shift templates. It saves time and reduces scheduling errors.
Time Clocking: Your team can clock in and out directly from their devices. This feature ensures accurate time tracking and payroll.
Team Communication: Built-in group chats lets your team communicate shift changes and updates quickly. It keeps everyone on the same page.
Labor Cost Management: You can manage your labor costs with real-time insights into scheduling. This helps you stay within budget.
Shift Reminders: Automatic reminders ensure your team knows when they're working. This reduces no-shows and late arrivals.
Availability Management: Your staff can update availability and submit time off requests directly in the platform, making it easier to schedule shifts accurately.
Ease of Use
7shifts stands out for its user-friendly design, making it easy for you to manage schedules without a steep learning curve. The drag-and-drop interface simplifies creating and adjusting shifts, and team members can effortlessly clock in through their devices. Your team will appreciate the clear layout and intuitive navigation, which streamlines communication and scheduling. Compared to other tools, 7shifts' ease of use helps you save time and reduce errors, making it a favorite among users.
Integrations
7shifts integrates with Aloha POS (via omnivore), Toast, Square, Clover, Revel, ADP, Gusto, QuickBooks, Xero, and Paychex.
7shifts also provides an API and connects with third-party integration tools like Zapier.
7shifts Specs
- API
- Budgeting
- Calendar Management
- Contact Management
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Expense Tracking
- External Integrations
- Forecasting
- Inventory Tracking
- Multi-Currency
- Multi-User
- Notifications
- Organization Management
- Payroll
- Scheduling
- Supplier Management
- Tax Management
