Workforce management courses equip managers and team leaders with the expertise to oversee personnel operations efficiently and optimize team performance.
It helps learners drive operational efficiency, improve resource allocation, and foster a more motivated and productive work environment.
Here are some of the top workforce management courses that offer practical strategies for managing teams, addressing challenges, and ensuring smooth workforce coordination in any organizational setting.
Best Workforce Management Courses Shortlist
Here's my shortlist of the best workforce management courses I think are worth your time in 2025:
- Mastering Workforce Management (COPC)
- HR for People Managers Specialization (University of Minnesota)
- Talent Management and Workforce Planning (Avado)
- Certification Course in Work & Workforce Management (Udemy)
- Advanced Workforce Management Course (ICMI)
- Workforce Management Training and Certification (Oracle University)
- Genesys Cloud CX: WEM - Workforce Management (Genesys Beyond)
- Strategic Workforce Management (Udemy)
Find more details about each course below.
Best Workforce Management Courses Overviews
1. Mastering Workforce Management (COPC)

This course provides in-depth knowledge on forecasting, scheduling, and managing resources effectively to ensure service levels are met.
It discusses strategies for improving workforce efficiency, optimizing staff competencies, and using WFM tools for strategic workforce planning.
Additionally, it covers assessments and e-learning solutions to enhance overall contact center performance.
- Who It’s For: Professionals seeking to enhance their workforce management skills
Topics Covered:- Forecasting techniques for resource planning
- Calculating workforce requirements
- Techniques for scheduling and time management
- Strategies to reduce turnover and absenteeism
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 20 hours (5-day session)
- How Many Hours Of Instruction: 4 hours a day
- Eligibility Requirements: None
- Take The Course: COPC
2. Human Resource Management: HR for People Managers Specialization (University of Minnesota)

The course content introduces key HR principles, policies, and practices, focusing on employee management, recruitment, onboarding, performance management, and compensation strategies.
It covers automation and change management to address in-demand HR skills. Enrolling helps develop skills for hiring, motivating, and rewarding employees while avoiding common HR pitfalls.
- Who It’s For: Managers and HR professionals
Topics Covered:- Best recruitment and selection practices
- Methods for goal settings and performance evaluation
- Designing competitive compensation strategies
- Legal frameworks and HR compliance
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 2 months
- How Many Hours Of Instruction: 10 hours per week; Self-paced
- Eligibility Requirements: None
- Price: Free
- Take The Course: Coursera
3. Talent Management and Workforce Planning (Avado)

This course focuses on strategies for attracting, developing, and retaining talent. It covers modules on workforce planning, talent development, succession planning, and performance management, integrating people analytics to optimize business process alignment with talent management practices and business objectives.
- Who It’s For: HR professionals and managers
Topics Covered:- Aligning talent needs with business objectives
- Strategies for attracting and hiring the right talent
- Tools for enhancing employee performance
- Leadership transitions preparation
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 6 weeks
- How Many Hours Of Instruction: 5 to 6 hours per week; Self-paced
- Eligibility Requirements: None
- Price:
- Without certificate: Free
- With certificate: $250
- Take The Course: edX
4. Certification Course in Work & Workforce Management (Udemy)

This course focuses on the essential skills for leading teams effectively, with real-time metrics, making it a valuable resource for first-time managers.
It details communication, team motivation, goal setting, task delegation, resource management, and navigating organizational changes to help manage workforce challenges.
- Who It’s For: Beginners and intermediate professionals
Topics Covered:- Effective and clear team communication
- Strategies for inspiring and engaging team members
- Techniques for setting clear objectives
- Methods for task delegation
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 4 hours and 33 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $59.99
- Take The Course: Udemy
5. Advanced Workforce Management Course (ICMI)

This course covers advanced WFM topics, including trend analysis, holiday and 24/7 scheduling, disaster recovery, and managing non-phone workloads.
It addresses the use of artificial intelligence to meet business needs, features performance measures, forecast accuracy, and best practices for improving center workforce planning processes and communicating with operations.
- Who It’s For: Experienced workforce management professionals
Topics Covered:- Techniques for analyzing historical data and staffing needs
- Best practices for holiday and 24/7 scheduling
- Planning and strategies for disaster recovery
- Duration: 2 days
- Eligibility Requirements:
- Prior workforce management experience
- Take The Course: ICMI
6. Oracle Workforce Management Training and Certification (Oracle University)

This certification program covers critical areas like time and labor management, absence management, and compliance with workforce policies.
It includes Oracle’s workforce solution optimization, ensuring productivity and regulatory compliance. Upon completion, learners can earn a workforce management certification to validate their expertise.
- Who It’s For: Oracle users and HR professionals
Topics Covered:- Time tracking and labor scheduling management
- Managing leave policies and absence records
- Reporting tools for insights into workforce efficiency
- Customization and implementation of Oracle’s Workforce Management Cloud
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: Varies per learning path
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price:
- Learning Path: Free
- Certification exam: $245
- Take The Course: Oracle University
7. Genesys Cloud CX: WEM - Workforce Management (Genesys Beyond)

This course provides training on effectively managing workforce operations within the Genesys Cloud CX platform. It details forecasting, scheduling, monitoring employee performance, optimizing staff resources, and improving operational efficiency through automated tools and advanced analytics.
- Who It’s For: Genesys Cloud users
Topics Covered:- Predicting staffing needs based on data and demand patterns
- Creating and managing efficient employee schedules
- Improve workforce performance through data-driven tools
- Online, In-Person, or Both? Online
- Exam Required? Yes
- Duration: 2 days
- How Many Hours Of Instruction: 7 hours and 30 minutes per day
- Eligibility Requirements:
- Previously enrolled in Genesys Cloud: Contact Center Administration course
- Knowledge of configuring the Genesys Cloud platform for contact centers
- Price: To be requested
- Take The Course: Genesys Beyond
8. Strategic Workforce Management (Udemy)

This course focuses on aligning workforce strategies with business goals to create competitive advantage. It covers strategic roadmaps, capability gaps, and implementing performance management.
Additionally, it discusses workforce planning processes and ensuring outcomes align with organizational objectives.
- Who It’s For: HR professionals and managers
Topics Covered:- Strategic roadmap development
- Identifying skill gaps and planning for solutions
- Techniques for acquisition and retention
- Implementing systems for improving workforce performance
- Online, In-Person, or Both? Online
- Exam Required? No
- Duration: 1 hour 3 minutes
- How Many Hours Of Instruction: Self-paced
- Eligibility Requirements: None
- Price: $39.99
- Take The Course: Udemy
To remain up to date on all the latest in people management, subscribe to our newsletter for leaders and managers. You'll receive insights and offerings tailored to leaders and HR professionals straight to your inbox.