Workforce management has become a herculean task as HR processes grow, modernize, and evolve. The best workforce management software will include features that address everything from employee scheduling, attendance tracking, leave management, onboarding, benefits administration, call center optimization, HRIS, time tracking, and payroll systems—just to name a few!
In this article, I will outline some of the best, most reliable workforce management solutions to help you with everything from employee engagement to time & attendance management. I will also outline what each workforce HR software solution does best so that you can determine if it’s right for you.
What Is Workforce Management Software?
Workforce management software (sometimes called a WMS, and sometimes called WFM software, depending on who you ask) is any digital tool designed to support the day-to-day operations of a workforce. This will most likely include many common human resource management tasks, such as timesheets, labor management forecasting, performance management, absence management, task management, and payroll software.
Some WMS might be a jack-of-all-trades and cover all of the above to varying degrees. Others might specialize in a few professional services only, or in some cases, just one of them.
Best Workforce Management Software List
Here’s a shortlist of the best workforce management software—find overviews of each below:
Best workforce management software for call centers
WFM Software Comparison Criteria
Here’s a summary of my evaluation criteria:
User Interface (UI): Workforce management needs the UI functionality to support ease-of-use for HR departments as well as intuitive employee self-service when necessary. Therefore, the interface should update in real-time, streamline navigation, and display aesthetic and modern workflows.
Usability: Large scale WMS training often incurs additional labor costs so it’s important for any software to be easy for a mobile workforce and/or HR management to figure out. Training should be timely, thorough, and accessible, and ongoing customer service assistance should be adequately provided.
Integrations: Workforce management software is usually just one cog in a larger SaaS machine so it must be able to integrate (plug-in or API) with popular apps for staffing, task lifecycle automation, budgeting, employee time and clock in tools, shift scheduling software, and artificial intelligence. Does the software connect with a good variety of third-party apps and services easily?
Value for $: Workforce management software pricing should be fair, flexible, and transparent for the needs of large enterprises as well as small businesses. Bonus: Does the cost include a mobile app, contact center support, and other perks?
WFM Tools Key Features
Multi-platform support, including mobile – Workforces may use their own device or have a platform preference so WMS must be OS and device agnostic.
Real time scheduling and time clock access anywhere – Time management and time keeping on-the-go is increasingly crucial to the mobile, remote, and hybrid workforce of today.
Automated reporting for crucial metrics – Managers will need ROI metrics and KPIs readily available to save time as they navigate large-scale or remote workforces.
Remote management oversight – Managers should be empowered to check on, reach out to, and follow up with agents at every level of the company.
Talent acquisition and ongoing training – The bottom line is that your workforce is an asset to you and you should plan to spend resources in order to develop, train, and promote them.
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Overviews Of The 10 Best Workforce Management Software
Here’s a brief description of each of the workforce management solutions on my list showing what it does best, plus screenshots to showcase some of the features.
Users can get real-time insights into employee sign-ins, as well as allow for visitor sign-ins.
SwipedOn Pocket is a workforce and employee management software built for tracking employees on-site and facilitating a risk-free environment. With the release of SwipedOn Pocket, the tool is able to assist specifically with staff safety through features such as contactless sign-in utilizing QR codes. Accurate date and time stamping provides a complete picture of who is on-site at all times and with proximity enabled, each employee sign-in is verified at a specific location.
SwipedOn Pocket users can add custom screening questions, which allows for daily health and wellness checks as employees sign in, and administrators can be alerted if any answers raise concerns. With a very clean, modern user interface, SwipedOn Pocket is simple and easy to use.
Plans start from $49 a month. The tool also offers a free 14-day free trial (no credit card required), and free demos with experts on their team.
Accurate, real-time data showing employee movements
Verified employee sign in to specific locations with Proximity
Perform wellness checks with screening questions during employee sign in
Does not currently offer the ability to sign in remotely
Proximity works by iPad beacon distance, not geo-location services
Users can access a snapshot of the whole team schedule, unifying even remote departments.
Oracle Workforce Management connects time, labor, and leave management with payroll, financial, and personnel data in a single system solution. Managers will be able to navigate global absences while enabling local customization, configure rules and policies, and track absence trends and areas of low employee productivity. They also have Oracle Mobile Workforce Management (MWM), their highly functional, fully featured smartphone app companion.
Like all things Oracle, the platform comes with a bit of a learning curve but is well worth investing time into to unlock the potential of the full feature set. You’ll have access to assets like self-service compensation charts for employees, profitability and cost management dashboards, and easy incident reporting. Oracle offers many first-party digital solutions that, wholly integrated, can handle most of your business needs without leaving the platform.
Oracle Workforce Management costs from $13/user/month for a minimum of 1000 employees. They offer a free demo.
Robust insights on people management metrics
Automatic tax updates and IRS reporting for payroll processing
Learning cloud for talent management and learning outcomes
Few customizations allowed, must work within configuration
Sluggish when pulling certain reports
Can be difficult to alter benefits across departments
Users are empowered to log-in and request schedule modifications and swaps in the app.
Fuse Workforce Management is a cloud-based human capital management (HCM) solution with a suite of management features, real-time analytics about your workforce, ACA management tools for compliance, time-tracking and absence systems, and payroll. They boast a marketplace of third-party tools for high customizability. Their self-service workforce scheduling tool stands out, as it is super intuitive, mobile-friendly, and feature-rich. Change and PTO requests can be handled right in the portal.
Fuse WM helps you manage the entire employee lifecycle with their cloud-based HR services. You can leverage administrative process automation, ready-to-go hiring and training workflow templates, and applicant tracking tools to keep things running smoothly. They also offer built-in notifications and alerts that flag issues around potential employee scheduling conflicts.
Fuse Workforce Management costs from $18/user/month and offers a free demo.
Variety of detailed, highly customizable reports
Centralized timeclock, timesheets, and payroll
Very customization-friendly program
Steep learning curve for onboarding
Open enrollment process can be challenging to follow
Attendance points system not automatic, must be manually run
Remote workforce management will benefit from their single source of scheduling truth.
BlueYonder is a workforce management solution with engagement and employee productivity at the forefront of its design. If you have a full- or partially-remote workforce in today’s day and age, you are going to want a modern, collaborative, user-friendly, and colorful platform like BlueYonder at your fingertips. They have the sleak UX of modern workforce apps while still boasting robust features for skill-based scheduling, volume forecasting, and detailed service reporting.
While most of the WMS on this list can handle remote teams to some degree, BlueYonder Workforce Management does it especially well. They prioritize multi-source analytics on an all-in-one dashboard, extreme user friendliness for onboarding remote teams, and an excellent data and document management solution built right into the platform.
BlueYonder Workforce Management offers customized pricing upon request.
Handles high volumes of transactions well
Employee portal for personal information, payroll, benefits
Strong digital fulfillment features
Good Microsoft Teams integration
Integration and label printing require expert set-up
Alvaria's dashboard unifies scheduling, incentives, incoming requests, and satisfaction scores.
Alvaria (formerly Aspect Workforce Management) is an award-winning workforce management solution with omni-channel workforce planning, unlimited staffing “what-if” scenarios, and easy-to-use employee self-service tools. It is compatible with the majority of popular automatic call distributors (ACDs) and routing platforms. As seen in the screenshot, Alvaria has an excellent dashboard set-up with crucial and varied information displayed with accessibility and readability in mind. The dashboard color system might be a bit abrasive but the extensive knowledge base it samples is smart, actionable, and unique. You can launch and track engagement and performance challenges; view awards and other reward systems; and pick and choose which data widgets you want to display where. Whether you want to track shift swapping instances or sign in times, they have a way to do it. Alvaria Workforce Engagement Suite offers customized pricing upon request. They offer a free demo.
Real-time agent availability tracking
Easy bulk shift scheduling and quick changes for scheduling
Can test proposed schedules against forecasts
Ability to schedule breaks according to call volume
Mobile app interface is a bit outdated
No way to batch-delete request from inbox
Poor integration with non-aspect phone systems like Avaya and Cisco
Employees can take special advantage of the internal training metrics for career progress.
SAP stands for “Systems, Applications, and Products in Data Processing” and was founded in 1972 in Walldorf, Germany. Originally specializing in enterprise resource planning, they now do workforce management as well, including features for employee development and internal promotions. According to their site, 7 out of the top 10 hospitals in the world currently use SAP for workforce management where ongoing learning and lateral movement is particularly useful.
SAP SuccessFactor can connect natively to a whole host of first-party SAP digital product offerings, like financial planning systems, accounting, supplier management, and core HR and payroll. This is ideal for customer-centric healthcare solutions that could benefit from streamlined vendor management for the sake of data security, if nothing else.
SAP SuccessFactors has solutions that start at $2.18/user and has software packages starting from $1000+/package. The tool offers a free trial.
Track goals, development plan progress, learning activities, and social feedback.
SumTotal Workforce Management allows you to schedule your team according to availability, skill, and role. Managers will be able to make drag-and-drop scheduling changes, track availability and counts, and confirm that certifications and training are up-to-date, all within the platform. They integrate time and attendance, scheduling, and absence management into one platform.
SumTotal Workforce Management has a sophisticated system for training and learning management, prompting users who need to update or advance skill sets while keeping managers abreast of progress. They offer LMS solutions for financial services, healthcare, public sector training, and manufacturing training.
SumTotal Workforce Management offers customized pricing upon request.
Gamification and self-motivated learning features
Good integration with 3rd party applications
Custom layouts for front page per user
Pricing details are not provided on their website
SaaS status prevent some deeper forms of customization
Send and receive impressions from other employees in your organization.
Paylocity is an HR and payroll provider with reliable solutions for taxes, expenses, recruiting, onboarding, employee development, compensation management, and benefits administration. Their mobile-friendly experience is great for modern employees who want access on-the-go with any smart device. They have an extensive apps marketplace and API library for easy integration opportunities.
Paylocity gamifies performance management, giving it a “social media” feel where users can pass kudos to one another for specific tasks, actions, or behaviors. They provide a built-in social hub to foster community in a way that breaks down departmental silos. Peer recognition and feedback survey tools help teams to feel engaged with the process of ongoing performance management.
Paylocity costs from $45/month plus an added $4/user/month. They offer a free demo.
Analyze text chat and audio calls from contact center agents for target phrases.
In June 2019, Calabrio acquired Teleopti, blending together powerful workforce management software with high caliber customer experience solutions. Together, they now offer one of the most comprehensive call center workforce solutions on the market. In particular, they make it ridiculously easy to record calls and store them for future training and feedback. Calabrio can also predict spikes and lulls, monitor agent engagement, and integrate AI chatbot technology.
Calabrio Workforce Management is an agile and scalable digital workforce management platform that boasts key features such as quick-build forecasting reports, schedule building and distribution, mobile app self-service for agents, and gamification of success with badges and scorecards.
Calabrio Workforce Management offers customized pricing upon request.
Well done audio and screen recording for call centers
Copy schedule feature saves administration time
Intuitive, digestible analytics system and visuals
Slightly convoluted pathway to requesting time off
File storage doesn’t automatically organize by time/date
No “what if” function to test employee schedules/forecast before an agent sees it
Which Workforce Management Software Do You Recommend?
What do you think of the workforce management tools on this list? Do you currently use any workforce management systems? What core HR ERP would you add to this list? Let me know in the comments.
Need Expert Help Selecting The Right Workforce Management Software?
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Not sure if your organization is ready for a workforce optimization tool yet, but you still need help with payroll management? Here’s an article on how you can Keep Your Payroll On Time, All The Time.