Workforce management has become a herculean task as HR processes grow, modernize, and evolve. The best workforce management software will include features that address everything from employee scheduling, attendance tracking, leave management, onboarding, benefits administration, call center optimization, HRIS, time tracking, and payroll systems—just to name a few!
In this article, I will outline some of the best, most reliable workforce management solutions to help you with everything from employee engagement to time & attendance management. I will also outline what each workforce HR software solution does best so that you can determine if it’s right for you.
What Is Workforce Management Software?
Workforce management software (sometimes called a WMS, and sometimes called WFM software, depending on who you ask) is any digital tool designed to support the day-to-day operations of a workforce. This will most likely include many common human resource management tasks, such as timesheets, labor management forecasting, performance management, absence management, task management, and payroll software.
Some WMS might be a jack-of-all-trades and cover all of the above to varying degrees. Others might specialize in a few professional services only, or in some cases, just one of them.
WFM Software Comparison Criteria
Here’s a summary of my evaluation criteria:
- User Interface (UI): Workforce management needs the UI functionality to support ease-of-use for HR departments as well as intuitive employee self-service when necessary. Therefore, the interface should update in real-time, streamline navigation, and display aesthetic and modern workflows.
- Usability: Large scale WMS training often incurs additional labor costs so it’s important for any software to be easy for a mobile workforce and/or HR management to figure out. Training should be timely, thorough, and accessible, and ongoing customer service assistance should be adequately provided.
- Integrations: Workforce management software is usually just one cog in a larger SaaS machine so it must be able to integrate (plug-in or API) with popular apps for staffing, task lifecycle automation, budgeting, employee time and clock in tools, shift scheduling software, and artificial intelligence. Does the software connect with a good variety of third-party apps and services easily?
- Value for $: Workforce management software pricing should be fair, flexible, and transparent for the needs of large enterprises as well as small businesses. Bonus: Does the cost include a mobile app, contact center support, and other perks?
WFM Tools Key Features
- Multi-platform support, including mobile – Workforces may use their own device or have a platform preference so WMS must be OS and device agnostic.
- Real time scheduling and time clock access anywhere – Time management and time keeping on-the-go is increasingly crucial to the mobile, remote, and hybrid workforce of today.
- Automated reporting for crucial metrics – Managers will need ROI metrics and KPIs readily available to save time as they navigate large-scale or remote workforces.
- Remote management oversight – Managers should be empowered to check on, reach out to, and follow up with agents at every level of the company.
- Talent acquisition and ongoing training – The bottom line is that your workforce is an asset to you and you should plan to spend resources in order to develop, train, and promote them.
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Overviews Of The 10 Best Workforce Management Software
Here’s a brief description of each of the workforce management solutions on my list showing what it does best, plus screenshots to showcase some of the features.
Papaya is an automated, SaaS platform that provides an end-to-end global workforce management solution with cross-border payments in 160+ countries. The platform supports all employee options (payroll, EoR, contractors), integrates with popular work management tools, and uses smart technology to ensure compliance and eliminate errors.
Papaya helps you simplify your international workforce management, eliminating spreadsheets and errors with their uniﬁed automated payroll solution. They boast 100% local compliance assured.
Papaya creates a highly visible system for tracking payroll spending and real-time business intelligence. You can get insights on who your workers are—by country, cost centers and more; see how well you’re attracting and keeping top talent, and why they chose to leave; and clearly visualize where your company stands in equity of gender, age and pay—by department and seniority structure.
Papaya costs from $20/employee/month and comes with a free trial.
Deel eliminates borders from your talent pool, enabling you to hire contractors or employees in over 150 countries. Their platform offers workforce management features for both contractors and employees.
For contractors, Deel helps you avoid contractor misclassification with legal-reviewed contracts, and provides multiple withdrawal options for accessing earnings. The platform provides a polished and consistent payments experience, using major payment providers like Wise, PayPal, Payoneer, and Revolut to offer withdrawals in the currency of the contractor’s choice. The company also offers cryptocurrency withdrawals through Coinbase, which Deel reports have been especially popular with contractors in Latin America.
For employees, Deel works as the employer of record handling payroll and benefits so you don’t need to open up a foreign entity. Deel’s full-featured UI also includes features like contract management, expense reimbursements, and off-cycle adjustments.
Deel also integrates with major HR and accounting platforms and complies with SOC2 and ISO 27001 security standards. They also have an Open API solution that allows developers to build their own connections with the Deel platform too.
Deel offers flat rate pricing upon request. You can also book a free demo through their website.
ADP is a well-known and trusted HR software company with over 70 years of experience. Their cloud-based ADP Workforce Now product is a modern HCM solution that combines core HR functions with payroll processing, time and attendance tracking, talent management, benefits management, performance management, a recruiting system, and hiring and onboarding tools. Their Workforce Now product is designed specifically for small to medium-sized businesses, but can be scaled up to one of their more robust offerings as your business grows.
Their flexible time tracking and attendance module includes useful features like automated alerts, overtime calculation rules, and timecard approvals. They also have a mobile app for employees where they can view work schedules, swap shifts, request time off, or clock in and out using their geo-location. Their time and attendance module also links employee working hours directly to payroll, removing a lot of unnecessary (but common!) administrative wrangling that your team will happily leave behind.
ADP Workforce Now is available in 140 countries, and integrates with many popular software systems, including Absorb LMS, Avionte, ClearCompany, Clockshark, Deputy, Dolce, FinancialForce, Infor, JazzHR, Oracle, PayActiv, PlanSource, QuickBooks, Replicon, Sage Intacct, SAP SuccessFactors, Sapling, TempWorks, Wave, When I Work, Workday, Xero, ZipRecruiter, 7shifts Restaurant Scheduling, and many more.
ADP costs from $160/month for up to 49 employees and offers a 30-day free trial. You can currently get 2-months free when you sign up for payroll processing.
ClickUp is a flexible productivity tool that’s well-known for project management and improving team-wide productivity. They also have several features that can assist organizations with workforce management, including their time estimate forecasting tool, and their Workload and Box views.
Task tracking is a core pillar of ClickUp’s platform, so it’s no surprise that you can get very granular with the details. In addition to just tracking tasks themselves, you can also use ClickUp to set time estimates for each task, thereby making it easier to forecast how long they will take to complete. This is useful for both initial plans, and ongoing learning, as you’ll gain a sense of how accurate (or not) your time estimates were the more you use the feature. Armed with this information, you’ll be able to improve your forecasting predictions for similar tasks in the future.
Their Workload and Box views also help with workforce management by giving team leaders a visual birds-eye-view of what their team members are working on. Their Workload view shows you a timeline of each team member as a separate row, indicating how close they are to reaching their full capacity. In contrast, the Box view displays individual boxes for each person, with aggregated task and time estimate details included. Both views complement each other to support better decision-making around managing employee workloads and project scheduling.
ClickUp has native integrations with 45+ software applications, including Apple Calendar, Clockify, Dropbox, Everhour, Google Calendar, Harvest, Microsoft Outlook, Microsoft Teams, Slack, Timely, TMetric, Toggl, and Zendesk. You can also access over 1,000 additional apps by connecting ClickUp to a paid Zapier account.
ClickUp costs from $5/user/month, and offers a free trial. They also have a free forever plan for personal use.
SwipedOn Pocket is a workforce and employee management software built for tracking employees on-site and facilitating a risk-free environment. With the release of SwipedOn Pocket, the tool is able to assist specifically with staff safety through features such as contactless sign-in utilizing QR codes. Accurate date and time stamping provides a complete picture of who is on-site at all times and with proximity enabled, each employee sign-in is verified at a specific location.
SwipedOn Pocket users can add custom screening questions, which allows for daily health and wellness checks as employees sign in, and administrators can be alerted if any answers raise concerns. With a very clean, modern user interface, SwipedOn Pocket is simple and easy to use.
Plans start from $49 a month. The tool also offers a free 14-day free trial (no credit card required), and free demos with experts on their team.
- Accurate, real-time data showing employee movements
- Verified employee sign in to specific locations with Proximity
- Perform wellness checks with screening questions during employee sign in
- Does not currently offer the ability to sign in remotely
- Proximity works by iPad beacon distance, not geo-location services
- Not compatible with older mobile devices
Oracle Workforce Management connects time, labor, and leave management with payroll, financial, and personnel data in a single system solution. Managers will be able to navigate global absences while enabling local customization, configure rules and policies, and track absence trends and areas of low employee productivity. They also have Oracle Mobile Workforce Management (MWM), their highly functional, fully featured smartphone app companion.
Like all things Oracle, the platform comes with a bit of a learning curve but is well worth investing time into to unlock the potential of the full feature set. You’ll have access to assets like self-service compensation charts for employees, profitability and cost management dashboards, and easy incident reporting. Oracle offers many first-party digital solutions that, wholly integrated, can handle most of your business needs without leaving the platform.
Oracle Workforce Management costs from $13/user/month for a minimum of 1000 employees. They offer a free demo.
- Robust insights on people management metrics
- Automatic tax updates and IRS reporting for payroll processing
- Learning cloud for talent management and learning outcomes
- Few customizations allowed, must work within configuration
- Sluggish when pulling certain reports
- Can be difficult to alter benefits across departments
Fuse Workforce Management is a cloud-based human capital management (HCM) solution with a suite of management features, real-time analytics about your workforce, ACA management tools for compliance, time-tracking and absence systems, and payroll. They boast a marketplace of third-party tools for high customizability. Their self-service workforce scheduling tool stands out, as it is super intuitive, mobile-friendly, and feature-rich. Change and PTO requests can be handled right in the portal.
Fuse WM helps you manage the entire employee lifecycle with their cloud-based HR services. You can leverage administrative process automation, ready-to-go hiring and training workflow templates, and applicant tracking tools to keep things running smoothly. They also offer built-in notifications and alerts that flag issues around potential employee scheduling conflicts.
Fuse Workforce Management costs from $18/user/month and offers a free demo.
- Variety of detailed, highly customizable reports
- Centralized timeclock, timesheets, and payroll
- Very customization-friendly program
- Steep learning curve for onboarding
- Open enrollment process can be challenging to follow
- Attendance points system not automatic, must be manually run
BlueYonder is a workforce management solution with engagement and employee productivity at the forefront of its design. If you have a full- or partially-remote workforce in today’s day and age, you are going to want a modern, collaborative, user-friendly, and colorful platform like BlueYonder at your fingertips. They have the sleak UX of modern workforce apps while still boasting robust features for skill-based scheduling, volume forecasting, and detailed service reporting.
While most of the WMS on this list can handle remote teams to some degree, BlueYonder Workforce Management does it especially well. They prioritize multi-source analytics on an all-in-one dashboard, extreme user friendliness for onboarding remote teams, and an excellent data and document management solution built right into the platform.
BlueYonder Workforce Management offers customized pricing upon request.
- Handles high volumes of transactions well
- Employee portal for personal information, payroll, benefits
- Strong digital fulfillment features
- Good Microsoft Teams integration
- Integration and label printing require expert set-up
- Unstable Google app version
- Some interface pages are quite clutter/text-heavy
Alvaria (formerly Aspect Workforce Management) is an award-winning workforce management solution with omni-channel workforce planning, unlimited staffing “what-if” scenarios, and easy-to-use employee self-service tools. It is compatible with the majority of popular automatic call distributors (ACDs) and routing platforms. As seen in the screenshot, Alvaria has an excellent dashboard set-up with crucial and varied information displayed with accessibility and readability in mind.
The dashboard color system might be a bit abrasive but the extensive knowledge base it samples is smart, actionable, and unique. You can launch and track engagement and performance challenges; view awards and other reward systems; and pick and choose which data widgets you want to display where. Whether you want to track shift swapping instances or sign in times, they have a way to do it.
Alvaria Workforce Engagement Suite offers customized pricing upon request. They offer a free demo.
- Real-time agent availability tracking
- Easy bulk shift scheduling and quick changes for scheduling
- Can test proposed schedules against forecasts
- Ability to schedule breaks according to call volume
- Mobile app interface is a bit outdated
- No way to batch-delete request from inbox
- Poor integration with non-aspect phone systems like Avaya and Cisco
SAP stands for “Systems, Applications, and Products in Data Processing” and was founded in 1972 in Walldorf, Germany. Originally specializing in enterprise resource planning, they now do workforce management as well, including features for employee development and internal promotions. According to their site, 7 out of the top 10 hospitals in the world currently use SAP for workforce management where ongoing learning and lateral movement is particularly useful.
SAP SuccessFactor can connect natively to a whole host of first-party SAP digital product offerings, like financial planning systems, accounting, supplier management, and core HR and payroll. This is ideal for customer-centric healthcare solutions that could benefit from streamlined vendor management for the sake of data security, if nothing else.
SAP SuccessFactors has solutions that start at $2.18/user and has software packages starting from $1000+/package. The tool offers a free trial.
- High quality reward and recognition
- Robust career path development tools
- Engaging onboarding portal
- Busy administrative scenes
- No AI for sourcing candidates
- Limitations to customized rating systems
Best Workforce Management Software Summary
|From $20.00/employee/month||Visit Website|
Free demo available
|Flat pricing upon request||Visit Website|
30 days free trial
|From $160/month + 1st 2 months free||Visit Website|
Free trial available
|From $5/user/month||Visit Website|
14 days free trial and free demo
|From $49/month||Visit Website|
|From $13/user/month for a minimum of 1000 employees||Visit Website|
|From $18/user/month||Visit Website|
|Upon request||Visit Website|
|Upon request||Visit Website|
|From $2.18/user and has software packages starting from $1000+/package||Visit Website|
Other Workforce Management Software
Here’s a few more workforce management systems that didn’t make the top list:
- SumTotal Workforce Management
Best workforce learning app
Best for employee performance management
- Calabrio Workforce Management
Best workforce management software for call centers
- Verint Workforce Management
Best for contingent workforce management planning
Best for hot-desking solutions
- When I Work
Best free workforce management software
Best set of RESTful and SOAP-based APIs
- Ceridian Dayforce
Best workforce management software for retail
Best workforce management mobile app
Best for transportation and delivery
Best for people data and analytics
Best workforce management software for construction
Best workforce management software for small call centers
Best workforce management tool for succession planning
Best for career path and growth plans
Best for employee experience workflows
Best for OKR goal-setting
Best for running an automated feedback processes
Best for Slack integration
Best workforce management tool for call centers as a service (CCaaS)
- Xerox Team Availability
Best for creatives and marketing
Best open source WFM tool
Workforce management software is similar to these other tools if you’d like to check out the comparison articles on these:
- Staffing software
- Benefits administration software
- Performance management
- Employee management systems and similarly, talent management systems
Which Workforce Management Software Do You Recommend?
What do you think of the workforce management tools on this list? Do you currently use any workforce management systems? What core HR ERP would you add to this list? Let me know in the comments.
Need Expert Help Selecting The Right Workforce Management Software?
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Not sure if your organization is ready for a workforce optimization tool yet, but you still need help with payroll management? Here’s an article on how you can Keep Your Payroll On Time, All The Time.
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Related Read: Human Resource OKR Examples