How Caduceus Health Cut Staff Turnover and Increased Engagement by 30% with Insightful.io
Company Overview
Caduceus Health is a leading US-based revenue cycle management company specializing in patient billing, inquiries, and scheduling for major healthcare providers. With 200+ employees in New York City and remote teams nationwide, they streamline healthcare operations to improve financial performance and patient experience.
Result with Insightful
| Before | After |
| 27% turnover rate due to poor employee satisfaction | Dramatic decrease in turnover through better processes and training |
| Low engagement caused by training and education gaps | Improved employee engagement through enhanced support and development |
| Lack of workforce visibility into remote work led to low productivity | Real-time performance insights helped teams accomplish 20% more in the same time |
When you’ve got a 27% turnover rate … something has to change.
The Challenge
Going Remote Hits Performance and Engagement
After shifting to a remote model, Caduceus Health faced significant inefficiencies due to a lack of visibility into employee processes and work hours. This resulted in employee performance metrics that were almost three times below expected targets, coupled with staff turnover reaching 27%.
Employee engagement dwindled, too. In company surveys, Caduceus Health’s employees regularly stated that training and support had suffered as part of the shift to remote work, leaving them disengaged.
Traditional management methods, manual reporting, and spreadsheets failed to provide real-time visibility into remote work, leaving managers in the dark about employee activity and engagement.
Becoming a “Great Place to Work”
Caduceus Health uses the reputable Great Place to Work survey methodology to measure employee engagement and company performance.
After implementing Insightful to help address the training and education gaps in the company, employee engagement jumped 30% on this metric. This dramatic increase ranks the company alongside the top 100 companies in the United States, according to the Great Places to Work ratings.
This understanding of employee performance and needs comes from a newfound culture of accountability and transparency that Insightful helps foster.
The Results
With Insightful, Caduceus Health achieved game-changing results:
- 30% increase in employee engagement by creating a culture of transparency.
- Significant decrease in turnover as a result of improved training and support.
- 20% productivity boost through smarter workflows and real-time insights.
Our productivity year-over-year, from 2023 to 2024, increased at a minimum of 20% – maybe even more
Promoting and Retaining Their Best People
Caduceus Health now uses workforce analytics software across its 50-plus departments. They plan to refine its remote productivity model continuously, focusing heavily on enhancing employee training and skill development, and leveraging analytics to optimize workforce management further.
One aspect that Caduceus Health leaders are most proud of is that their renewed education and training system – which Insightful enables – has led to an effective progression plan that internally promotes and retains skilled employees. This not only reduces turnover but provides clear career advancement opportunities.
How Insightful Works
- Provides visibility into availability, project progress, and workloads to support team collaboration.
- Uses work habits and productivity patterns data to support coaching and suggested next actions in-product.
- Generates insights on productivity trends and time usage to highlight best practices and areas for improvement.
- Daily burnout-risk score by team & individual, enabling workload rebalancing.
- HRIS sync closes the loop and tracks risk trends.
Insightful’s a tool that helps us understand the when, where, and what of problems. It’s not about micromanagement; it’s about transparency.
A Tool for Modern HR Teams Who Care About Accountability
Caduceus Health turned to Insightful’s workforce analytics technology to provide the level of visibility they needed to effectively train, manage, and support employee performance remotely. They selected Insightful.io for its ability to identify workflow inefficiencies, optimize staffing based on demand, and increase employee engagement with clear performance insights.
Unlike traditional tracking tools, Insightful pinpointed workflow inefficiencies, optimized staffing based on demand, and increased employee engagement with clear performance insights. Instead of reacting to problems, leadership could now proactively improve how work gets done.
Key Takeaways:
- Insightful enabled strategic, data-driven decision-making rather than reactive problem-solving.
- Productivity gains & efficiency improvements positioned Caduceus Health ahead of offshore competitors.
- Employee engagement increased, reinforcing a culture of transparency and empowerment.
- With Insightful, Caduceus Health is no longer just keeping up with the industry, they’re setting new standards.
