How Mercor Uses Insightful.io Save $100,000s While Managing Remote Talent
Company Overview
Mercor is an AI-powered platform that sources, vets, and pays remote team members on the behalf of 5,000-plus clients. Mercor makes it easier than ever for its clients to work with top candidates around the world, and helps thousands of candidates land their remote dream opportunity.
Results With Insightful
| Before | After |
| Imprecise remote work time tracking led to costly overbilling. | $100,000s saved by verifying remote work integrity. |
| A lack of visibility led to work fraud within their remote workforce. | Full, data-backed visibility into remote work verifies remote work is completed. |
| Existing remote management solutions broke down at scale. | Insightful scales without limits to manage thousands of people from anywhere. |
We had an existing solution set up but it was very unreliable and it just generally felt like we were a low priority customer.
The Challenge
Managing Thousands of Remote Workers Without a Scalable System
Mercor is in the business of connecting top candidates with leading organizations – and managing the process from engagement to payment. Accurate time tracking and work integrity are critical to Mercor’s business model. Their clients pay based on hours worked, and Mercor pays contractors accordingly. With thousands of contractors – and growing – visibility into time and work quality became non-negotiable.
As Mercor grew, their previous remote work tracking solutions began to buckle under scale. This unreliability caused mounting operational challenges, more support tickets, and frustrated workers.
Worse still, the lack of a dependable solution led to hundreds of thousands of dollars in inaccurate billing and hundreds of hours in lost productivity.
The Turning Point
Gaining True Visibility into Remote Work
With hundreds of clients and thousands of people to manage, having a scalable system to capture work data was absolutely essential to Mercor. That’s exactly what they found with Insightful’s work intelligence platform.
With Insightful’s real-time work data, Mercor is able to verify remote work integrity, hours worked, and then more accurately bill clients. This greater transparency makes billing and payments significantly more precise, saving hundreds of thousands of dollars.
Insightful is now the operational backbone of Mercor’s global workforce, where company leaders turn to make key decisions about managing and paying thousands of remote workers. All made possible by the unmatched visibility and accurate workforce data that Insightful delivers.
From a cost reduction standpoint at the scale at which our platform is at today, it’s probably saving us hundreds of thousands of dollars every year
The Results
With Insightful, Mercor experienced dramatic improvements:
- Hundreds of thousands of dollars saved annually through more accurate remote time tracking and billing.
- Clear, data-backed validation of remote work, ensuring work tasks and time are completed as scheduled.
Hundreds of internal team hours recovered each year, no longer lost to dealing with platform technical issues and integration breakdowns. - Stronger fraud prevention and work verification, with Insightful’s data serving as the core source of truth for payment and compliance decisions.
We’ve been really happy with the insightful team in terms of how responsive they are to our changing business. I think we really have a partner that can grow with us over time
A Trusted Partner for the Future
Mercor is one of the fastest growing companies in the world. Not only has Insightful solved Mercor’s needs today, the platform is also poised to power Mercor’s ongoing rapid growth.
If you manage a remote team, then Insightful’s employee tracking software can help you manage more easily at scale, increase productivity, and save you thousands of dollars via increased efficiency.
