Automate With Empathy: What HR Can Learn From CX to Scale Engagement Without Losing the Human Touch

As HR teams navigate leaner budgets, distributed workforces, and rising employee expectations, the pressure to deliver personalized, high-impact employee experiences at scale is higher than ever.

But how do you balance efficiency with empathy? Automation with authenticity? David Rice, Executive Editor of People Managing People is sitting down with a panel of employee experience and customer success experts to explore what HR can borrow from the best of CX to build scalable, emotionally intelligent employee engagement strategies.

We’ll walk through real-world examples across the employee lifecycle—onboarding, performance, development, and exit—and highlight where human connection matters most, and where technology can enhance (not replace) the experience.

You’ll walk away with:

• Knowing when to use human-led vs AI-driven engagement
• Cautionary tales of automation gone wrong—and how to avoid them
• Practical examples of CX tools and tactics that translate beautifully to EX
• How to know if your blend of tech and touch is actually working

Whether you’re refining your people ops stack, designing new moments that matter, or simply trying to scale connection without burnout—this session will equip you with the mindset, tools, and confidence to lead the next wave of employee engagement.