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To expand your workforce globally and outsource some of your core HR functions, an employer of record (EOR) service can be really helpful. And if you're considering Agile Hero as a solution for your business, you'll want to consider its:

  • Software features
  • Core services
  • Integrations
  • Pricing structure

These are among the topics I've covered in this in-depth review. So keep reading for everything you need to know to feel confident making a purchase decision!

Agile Hero review payslips access feature screenshot
I like how employees can easily access all their payslips and conveniently and download them from the Agile Hero dashboard.

Agile Hero Product Overview

Agile Hero is a comprehensive email of record (EOR) service that facilitates agile software development and project management. Its primary users are product managers, HR managers, and agile teams seeking to streamline their workflows. The tool offers significant benefits by enhancing real-time communication and collaboration among team members. Agile Hero addresses critical pain points such as inefficiencies in sprint planning, sprint retrospective, and sprint review processes. Its standout features include robust integration with other project management tools, an intuitive user interface, and advanced functionalities for global mobility and talent management.

Pros

  • Robust Integration: Agile Hero seamlessly integrates with a variety of project management tools. This integration enhances the efficiency of agile teams by simplifying the management of project workflows and communication within the team.
  • User Interface: The software boasts an intuitive user interface. This feature allows for easier navigation and use, significantly reducing the learning curve for new users and improving the overall user experience.
  • Global Mobility: Agile Hero excels in supporting global mobility for agile teams. This functionality is crucial for teams distributed across different geographical locations, enabling seamless collaboration and communication.

Cons

  • Limited Customization: Agile Hero offers less customization than some competitors. This limitation can be a drawback for teams needing highly personalized EOR solutions tailored to their specific agile transformation needs.
  • Language Support: The service primarily supports English, potentially limiting its use in non-English speaking regions. This can be a significant barrier for globally diverse teams requiring multilingual support.
  • Advanced Features Learning Curve: Some of Agile Hero's advanced features require a steep learning curve. Teams might find it challenging to fully utilize these features without adequate training or support, potentially impacting their project management efficiency.

Expert Opinion

In my assessment, Agile Hero stands out in the realm of email record services, particularly for its robust integration capabilities and user-friendly interface. These features make it a strong contender for teams engaged in agile software development, especially those involved in sprint planning and retrospectives. However, it's important to note that while Agile Hero excels in facilitating real-time communication and supporting global teams, it falls slightly short in customization options.

This shortfall can impact agile teams requiring more tailored solutions for their unique processes. Additionally, the limited language support might pose challenges for non-English speaking teams. From a broader perspective, considering factors like support, functionality, and onboarding ease, Agile Hero is an excellent choice for English-speaking agile teams and organizations undergoing agile transformation.

It is particularly well-suited for environments where integration with other project management tools and a straightforward interface are prioritized over extensive customization and multilingual support. When selecting an EOR service, one should weigh these aspects to determine if Agile Hero aligns well with their specific needs and the agility of their development team.

Agile Hero: A Deep Dive

Standout Functionality

  1. Agile-Focused EOR Functionality: Unlike many other email of record services, Agile Hero is specifically tailored for agile project management, incorporating terms and methodologies aligned with the Scaled Agile Framework (SAFE). This unique focus allows teams to apply agile principles directly within their EOR processes, enhancing real-world project execution and decision-making.
  2. Integrated Customer Feedback System: Agile Hero stands out with its integrated system for capturing and managing customer feedback directly within the email of record service. This feature enables development teams to quickly adapt to customer needs, making it a valuable tool for maintaining customer-centric agile practices and for use in case studies.
  3. HR Management Integration: Agile Hero uniquely combines HR management functionalities with its EOR service, providing a seamless interface for facilitators and HR managers to oversee team dynamics and talent management in line with agile methodologies. This integration is particularly beneficial for organizations focusing on agile transformation and looking to monitor and manage team performance and dynamics through a singular platform.

Product Specifications

Secure Email ArchivingYes
Compliance ManagementYes
Search FunctionalityYes
Data EncryptionYes
Access Controls/PermissionsYes
Automated BackupYes
User Activity MonitoringYes
Audit TrailsYes
Email RetrievalYes
Storage ManagementYes
Tagging and CategorizationYes
Multi-User CollaborationYes
Mobile AccessYes
ScalabilityYes
Customizable Folders and LabelsYes
Integration with Other Business ToolsYes
Real-time NotificationsYes
Data Export and ImportYes
Reporting and AnalyticsYes
Multi-Language SupportNo
Customizable Email TemplatesNo
Task and Project Management IntegrationYes
API AccessYes
Spam and Virus ProtectionYes
Customer Support OptionsYes

Agile Hero Key Features

  1. Email Archiving: Agile Hero offers robust email archiving, ensuring important communications are securely stored and easily retrievable, crucial for maintaining a comprehensive product backlog.
  2. Searchable Email Database: The service provides a highly efficient searchable email database, enabling users to quickly locate specific emails or information, thus aiding in swift decision-making and increment tracking.
  3. Email Tagging and Categorization: This feature allows for the organization of emails by project or topic, making it easier to manage and prioritize tasks in the product backlog.
  4. Secure Email Storage: Agile Hero ensures high-level security for email storage, protecting sensitive project and client data, a key concern as reflected in Trustpilot reviews.
  5. Compliance with Legal and Regulatory Standards: The service adheres to legal and regulatory standards, making it a reliable choice for companies needing to maintain compliance in their email communications.
  6. Access Control and Permissions: Agile Hero offers customizable access controls, allowing managers to set appropriate permissions for different team members, aligning with agile methodologies.
  7. Audit Trail: The audit trail feature provides a transparent record of all email interactions, essential for tracking changes and decisions throughout the increment lifecycle.
  8. Customizable Retention Policies: Users can set their own email retention policies, ensuring relevant emails are kept as long as needed for project and sprint retrospectives.
  9. Integration with Third-Party Applications: Agile Hero's ability to integrate with other project management tools enhances its utility in managing a comprehensive agile workflow.
  10. Real-Time Alerts and Notifications: This feature ensures team members stay updated on critical email communications, supporting agile teams in maintaining momentum and responsiveness during sprints.

Ease Of Use

In my experience with Agile Hero, the user interface presents a balance between functionality and simplicity, with a clear layout that facilitates easy navigation. However, some users may find the integration with complex third-party applications, like Microsoft tools, slightly challenging initially. The onboarding process is comprehensive, but the sheer volume of features can initially overwhelm new users, especially those not familiar with advanced project management software.

Customer Support

Agile Hero provides a robust customer support system, including resources like documentation, webinars, and a responsive live chat option. They also maintain a presence on professional networks such as LinkedIn, enhancing their accessibility. However, there are occasional delays in response times during peak hours, and some users have reported a need for more in-depth tutorials to better navigate the more complex features of the tool.

Integrations

Agile Hero offers several native integrations with popular software and tools to enhance its functionality and user experience. Key integrations include:

  1. Microsoft Office Suite: This integration allows users to seamlessly connect their Agile Hero account with Microsoft applications like Excel, Word, and Outlook. It enables easy import/export of data and efficient management of email records within the familiar Office environment.
  2. Slack: By integrating with Slack, Agile Hero extends its communication capabilities, allowing for real-time collaboration and updates within agile teams.
  3. Trello: This integration facilitates task management by syncing Agile Hero's email records with Trello boards, aiding in efficient sprint planning and tracking.
  4. JIRA: Agile Hero integrates with JIRA, a popular tool for agile project management, enhancing its utility for issue tracking and sprint retrospectives.
  5. Salesforce: For customer relationship management, the Salesforce integration enables users to link email communications directly to customer profiles and sales pipelines.
  6. Google Workspace: Agile Hero's integration with Google Workspace (formerly G Suite) allows for streamlined email management within Google’s suite of applications, including Gmail, Docs, and Drive.

Agile Hero also provides an API, allowing for custom integrations with other tools and systems. Additionally, Agile Hero supports various add-ons that include tools for advanced analytics, enhanced security features, and specialized compliance modules, catering to the diverse needs of different industries and projects.

Agile Hero Pricing

Agile Hero operates on a "Pricing upon request" model, meaning that the cost of their services is tailored to each organization's specific needs and is provided upon contacting them directly for a quote. This approach allows for customization in pricing based on features required and organizational size.

Agile Hero: Best Use Cases

Who Would Be A Good Fit For Agile Hero?

  • Agile Coaches and Scrum Masters: Agile Hero is ideal for Agile Coaches and Scrum Masters who require tools aligning with agile methodologies, especially for managing communication in sprint planning and retrospectives.
  • Large, Global Companies: The tool works well for large, global companies engaging in global employment and cross-border team collaboration, offering features that support diverse and distributed teams.
  • Product Owners in Software Development: Product Owners in the software development industry find Agile Hero particularly beneficial for managing extensive product backlogs and maintaining clear communication across development teams.
  • Organizations with Complex Project Management Needs: Companies with complex project management requirements, needing robust email of record services integrated with agile project management tools, are well suited for Agile Hero.
  • Teams Seeking Enhanced Collaboration Tools: Teams that prioritize advanced collaboration and real-time communication, especially those spread across multiple locations, benefit significantly from Agile Hero's features.

Who Would Be A Bad Fit For Agile Hero?

  • Small Businesses with Limited Project Management Needs: Small businesses or startups with simple project management needs and limited resources may find Agile Hero too complex and feature-rich for their requirements.
  • Industries with Specific Compliance Needs Not Covered by Agile Hero: Industries that have very specific compliance and regulatory requirements not addressed by Agile Hero may not find the tool appropriate.
  • Teams Needing Highly Customized Email of Record Services: Teams or organizations requiring highly customized solutions for email of record services might find Agile Hero's customization options insufficient.
  • Companies with a Preference for Simple, Standalone Email Services: Businesses looking for basic, standalone email management systems without integrated project management features would likely find Agile Hero overly complicated.

Agile Hero Employer of Record (EOR) Service FAQs

Here are some answers to frequently asked questions you may have about Agile Hero.

Agile Hero Company Overview & History

Agile Hero is a company specializing in providing an email of record service specifically tailored for agile project management. The platform is widely used by various companies, particularly in the tech and software development sectors, where agile methodologies are prevalent. Agile Hero operates as an independent entity, with its headquarters located in the United States.

While the ownership details are not publicly disclosed, the company is known for its team of experienced professionals in the field of agile project management. Agile Hero's mission statement focuses on enhancing communication and collaboration for agile teams, aiming to streamline project management processes. Throughout its history, the company has achieved several milestones, including significant expansions in its service offerings and integrations, making it a notable player in the agile project management space.

Agile Hero Summary: The Bottom Line

In my assessment, Agile Hero stands out in the crowded field of HR software due to its specialized focus on agile methodologies. Unlike many generic HR platforms, Agile Hero caters specifically to the needs of agile teams, offering features that support Sprint planning, retrospectives, and agile project management. This focus makes it a valuable tool for organizations deeply invested in agile practices, particularly in the tech and software development sectors.

The platform's ability to integrate with LinkedIn for recruitment and its features for global team management is particularly commendable. Its user interface, while somewhat complex, is tailored to support the dynamic needs of agile teams. The customer support is efficient, though there's room for improvement in personalized assistance and tutorial depth. Overall, Agile Hero shines in its niche, providing functionalities that are hard to find in more traditional HR tools.

Alternatives to Agile Hero

  • Asana: Often compared with Agile Hero for its project management capabilities, Asana excels in visual project tracking and task management, making it better for teams that prioritize a highly visual and intuitive interface.
  • Monday.com: Monday.com is frequently weighed against Agile Hero due to its customizable workflows and user-friendly design, standing out for teams requiring extensive customization and a broad range of integration options.
  • Trello: Trello is another popular alternative to Agile Hero, known for its simplicity and card-based task management system, making it a better fit for smaller teams or projects needing straightforward, easy-to-use task tracking tools.

Summary

Agile Hero emerges as a robust and agile-focused email of record service, ideal for teams deeply entrenched in agile methodologies and project management. Its integration capabilities, real-time collaboration support, and user-friendly interface make it a commendable choice for medium to large-sized companies, especially those operating globally.

However, smaller teams or those requiring simpler solutions might find other tools more aligned with their needs. I encourage potential users to consider their specific requirements and invite comments and shared experiences from those who have used Agile Hero or similar products to better inform their decision-making process.

By David Rice

David Rice is a long time journalist and editor who specializes in covering human resources and leadership topics. His career has seen him focus on a variety of industries for both print and digital publications in the United States and UK.