Deskbird Review: Pros, Cons, Features & Pricing

Managing a hybrid workforce can be challenging, especially when it comes to utilizing office space effectively.

Hot desk booking software like deskbird makes it easy for employees to plan their days at the office, alleviates the admin work on your end, and provides valuable data to help make best use of the space.

I've been researching and reviewing HR solutions for a long time, and I have a good sense of what to look for in a new software. With that knowledge, I've written this in-depth review of Deskbird as a hot desking solution. From its core features to its best use case, and even its top alternatives, I've covered it all. So keep reading to discover whether it's the right tool for your team.

deskbird Evaluation Summary

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deskbird Overview

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How We Test & Score Our Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final score)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final score)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final score)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final score)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final score)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base.Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final score)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final score)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

Core Features

Desk Booking System: You can easily reserve a desk for the day or week with deskbird's intuitive booking interface. It helps your team stay organized and ensures everyone has a place to work.

Mobile App: deskbird's mobile app lets you book desks on the go. It's perfect for remote workers or those who need flexibility in their workspace arrangements.

Floor Plan Views: Visualize your office layout with deskbird's floor plan feature. It allows your team to see available desks and choose the best spot for their needs.

Real-Time Updates: deskbird provides real-time updates on desk availability. Your team can quickly adjust their plans without any hassle.

User Management: Manage user access and permissions with ease. You can control who can book desks and monitor usage to optimize space.

Analytics Dashboard: Get insights into desk usage and occupancy trends. It helps you make informed decisions about space management and future needs.

Advanced Analytics: Advanced Analytics suite enables customers to gain deep insights into workspace utilization, team behavior, and space optimization.

OpenAPI: Gives customers access to every data point across deskbird — allowing for fully customized reporting and seamless integration with internal BI tools

Visitor Management & Resource Booking: Visitor Management streamlines front-desk experiences while Resource Booking helps manage meeting rooms, parking spots, equipment from a single interface.

Customization Options: Customers can easily tailor the platform to their exact needs across teams, locations, and use cases, from user roles and interface layouts to booking rules and analytics preferences.