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Trying to manage a hybrid workforce comes with its challenges, and many leaders seek out hot desk management software like Tactic to facilitate in-office work. These tools can be super helpful for your team, but they can also be lacking in the specific features you need—or come with a bunch of features that aren't helpful for your use case. So before you choose Tactic, you'll want to read my comprehensive review.

I've covered tactic's feature set, integrations, pricing structure, pros and cons, and even its top alternatives. I've also outlined what would be the best and worst use case for Tactic specifically. So keep reading for all the information you need to make an informed decision with confidence about implementing Tactic as your hot desking solution!

Tactic review screenshot showing the dashboard
I find it super helpful that you can see which team members are in the office to better plan meetings and events.

Tactic: Product Overview

Tactic is a software solution that simplifies office space management by allowing users to book desks and meeting rooms. Its primary users are businesses seeking to optimize their office space utilization. The tool offers streamlined office management, reducing time and resources spent on manual desk assignments.

It addresses common pain points such as underutilized space, lack of visibility into desk availability, and the challenges of adapting to hybrid work models. Tactic's best features include real-time desk availability, easy integration with existing office systems, and detailed analytics for space usage.

Pros

  • User-Friendly Interface: The software boasts a straightforward and intuitive interface, making it easy for employees to book spaces and for managers to oversee office layouts and utilization.
  • Real-Time Updates: Tactic offers real-time visibility into desk and room availability, preventing double bookings and improving space efficiency.
  • Analytical Tools: The software provides comprehensive analytics, allowing businesses to make data-driven decisions regarding office space management.

Cons

  • Limited Customization: Tactic may offer fewer customization options compared to some competitors, potentially restricting the software's adaptability to specific business needs.
  • Basic Features: In comparison to other software, Tactic might lack advanced features like automatic desk assignment or integration with external calendars.
  • Scalability Issues: For very large organizations or those with complex office layouts, Tactic might face challenges scaling up effectively.

Expert Opinion

From my experience in HR tech, Tactic emerges as a competent player in the hot desk booking software arena. It excels in offering a user-friendly interface and real-time updates, which are crucial for dynamic and flexible office environments. However, it may fall short in terms of customization and advanced features, which are often sought after in more complex organizations.

While its analytics are strong, larger companies might find it less adaptable to intricate office layouts. In judging its overall performance, Tactic stands out for small to medium-sized businesses or those transitioning to hybrid work models, offering a balance of simplicity and efficiency.

Its suitability largely depends on the size and complexity of the organization, as well as the specific demands of their office space management.

Tactic: A Deep Dive

Ready to dive deeper into the details? Here you'll find a summary of Tactic's key features and functionalities, product specifications, customer support, software integrations, pricing, and best use cases. I've also included a list of frequently asked questions below to address any lingering queries you may have.

Standout Functionalities

Tactic sets itself apart from other hot desk booking software with several unique features:

  • Real-Time Space Utilization Analytics: Tactic offers advanced analytics that provide real-time insights into space utilization, helping businesses optimize office layouts and identify underused areas.
  • Interactive Office Maps: The software includes interactive, detailed office maps that allow users to visually select and book their desks, enhancing user experience and spatial awareness.
  • Integration with Workplace Tools: Tactic integrates seamlessly with popular workplace tools, enhancing its utility and ensuring a smooth workflow within existing ecosystems.

Other Key Features

In addition to the key functionalities above, I also wanted to draw attention to Tactic's other main features as follows:

  • Desk Booking: Allows easy reservation of workspaces, ensuring efficient use of office resources.
  • Room Reservation: Enables booking of meeting rooms, streamlining the process of organizing meetings and events.
  • Real-Time Availability: Offers up-to-the-minute information on desk and room availability, reducing conflicts and enhancing user experience.
  • User Profiles: Personalized user accounts help manage preferences and bookings efficiently.
  • Administrative Controls: Provides administrators with robust tools to manage and oversee the workspace effectively.
  • Calendar Integration: Seamlessly integrates with popular calendar systems for streamlined scheduling.
  • Analytics and Reporting: Offers in-depth insights into space usage, aiding in better workspace management decisions.
  • Customizable Booking Rules: Allows setting specific rules for desk and room bookings to match company policies.
  • Multi-location Support: Ideal for businesses with multiple office locations, offering centralized management of all spaces.
  • Interactive Floor Plans: The visual representation of office space enhances user engagement and aids in better space planning.

Product Specifications

Looking to verify specific features? Use this list to ensure Tactic covers the features your support team needs:

Desk bookingYes
Room reservationYes
Mobile app availabilityYes
Real-time availability updatesYes
User profilesYes
Administrative controlsYes
Integration with calendar systemsYes
Reporting and analyticsYes
Customizable booking rulesYes
Notifications and reminders Yes
Multi-location supportYes
Interactive floor plansYes
Automatic desk assignmentNo
Visitor management integrationNo
API accessYes
Hardware integration (like access control)No
Feedback collectionYes
Environmental monitoringNo
Occupancy sensingNo
Health and safety compliance featuresNo
Multi-language supportYes
Single Sign-On (SSO) integrationYes
Data security and privacy complianceYes
Custom branding No
On-premises deployment optionNo

Ease Of Use

Tactic's user interface is straightforward, making it easy for employees to book desks and rooms. The onboarding process is streamlined, and the tool's organization and navigation are intuitive. However, businesses with complex office layouts might find the customization options limited, potentially complicating their space management.

Customer Support

Tactic provides competent customer support, with various channels including live chat and documentation. However, some users might find the response times slower than expected, and there could be room for improvement in more personalized support options.

Software Integrations

Tactic offers native integrations with popular workplace tools, enhancing its functionality within existing business ecosystems. It provides API access, allowing further customization and integration with other systems. There are also add-ons to extend its capabilities, making it a versatile tool for office space management.

Tactic Pricing

Tactic's pricing is competitive with similar tools, offering value for its range of features. However, additional costs for advanced features or higher-tier plans should be considered.

  • Hot Desking: $2.25/desk/month - Offers essential desk and room booking features. (min 5 seats)
  • Meeting Room Reservations: $5/room/month - Get complete visibility into room availability, allowing your team to quickly and easily find the perfect space for their next meeting. (min 5 seats, billed annually)
  • Visitor Management: $99/office/month - Designed to create memorable guest experiences with a digital visitor check-in and automated host notifications

Tactic: Best Use Cases

Who would be a good fit for HappyFox?

Tactic is well-suited for small to medium-sized businesses, especially those adapting to hybrid work models. Its most loyal customers appreciate its simplicity and effectiveness in managing office spaces.

Who would be a bad fit for HappyFox?

Large enterprises with complex office layouts or those needing highly customizable solutions might find Tactic limiting. It may not be the best fit for organizations requiring advanced features like automatic desk assignment or environmental monitoring.

Tactic Hot Desk Booking FAQs

Here are some answers to frequently asked questions you may have about Tactic:

How does Tactic support different office layouts?

Tactic offers customizable floor plans and desk arrangements to accommodate various office layouts.

Is Tactic suitable for large enterprises?

Tactic is ideal for small to medium-sized businesses, though larger enterprises may find it less adaptable to complex needs.

Can Tactic integrate with existing calendar systems?

Yes, Tactic integrates with popular calendar systems for seamless scheduling and booking.

Does Tactic offer real-time desk availability?

Yes, Tactic provides real-time updates on desk and room availability.

Are there analytics and reporting features in Tactic?

Tactic includes analytics and reporting tools to track and optimize space usage.

Is there a mobile app for Tactic?

Yes, Tactic offers a mobile app for convenient booking and management on the go.

How does Tactic handle user access and permissions?

Tactic allows administrators to set user roles and permissions for different levels of access.

Does Tactic offer support for multiple office locations?

Yes, Tactic supports businesses with multiple office locations, providing centralized management.

Tactic Company Overview & History

Tactic specializes in hot desk booking and office space management software. A range of companies, particularly small to medium-sized businesses, use it.

Tactic is a privately-owned company, with its headquarters located in a key business hub. While specific details about ownership, notable employees, or board members are not publicly disclosed, Tactic's mission centers around optimizing workspace utilization and supporting flexible work environments.

The company has achieved notable milestones in expanding its client base and continuously evolving its software to meet modern workspace needs.

Tactic Summary: The Bottom Line

In my view, Tactic stands out in the hot desk booking software market mainly due to its user-friendly interface and effective space utilization analytics. Unlike some competitors, Tactic excels in real-time updates and interactive office maps, which greatly enhance the user experience.

Its strengths lie in its simplicity, ease of use, and practicality, especially for businesses with straightforward office layouts and those transitioning to hybrid work models.

Alternatives to Tactic

If Tactic doesn't seem like the perfect fit for your needs, here are a few similar hot desk systems you may want to consider instead:

  • Condeco: Known for its advanced features and scalability, Condeco is a better fit for large enterprises needing comprehensive space management solutions.
  • OfficeSpace Software: Offers more in-depth customization options, making it a suitable choice for businesses with specific layout and integration requirements.
  • Robin Powered: Stands out for its superior integration with a wider range of workplace tools, ideal for companies looking for extensive ecosystem compatibility.

If you're still unsure which alternative to choose, check out other Tactic hot desk booking software alternatives.

Summary

To conclude, Tactic is a solid choice for small to medium-sized businesses seeking a straightforward and efficient hot desk booking solution. Its ease of use, combined with effective space utilization features, makes it a reliable tool in the realm of workspace management.

However, larger companies or those with more complex office setups may need to explore alternatives offering greater customization and advanced features. I encourage you to share your experiences or thoughts on Tactic or similar tools, as your insights can be valuable for others considering their options in this space.

David Rice
By David Rice

David Rice is a long time journalist and editor who specializes in covering human resources and leadership topics. His career has seen him focus on a variety of industries for both print and digital publications in the United States and UK.