Skip to main content
Key Takeaways

AI Success Factor: Redesigned workflows are crucial for successful AI implementation, more than budget or technology.

Small Team Advantage: Small teams naturally facilitate collaboration, avoiding the slow processes large organizations face.

Collaboration Importance: Effective AI adoption requires teamwork and a rethink of decision-making processes, not just new tools.

Somewhere right now, a founder is looking at an invoice and wondering what they paid for. The work happened. They just can't see it yet.

I've sent that invoice. Weeks deep into work I believed in, with nothing a client could point to and call progress. Quietly, you know they're questioning your value. What they're not seeing is the only work that matters.

The Work You Can't Put on a Slide

Twenty hours a month. Every hour showed up on an invoice, and if the founder had stopped me halfway through and asked what value I'd created, I'm not sure I could have given an answer that justified the cost.

Keep Reading—and Keep Leading Smarter

Create a free account to finish this piece and join a community of forward-thinking leaders unlocking tools, playbooks, and insights for thriving in the age of AI.

Step 1 of 3

Name*
This field is hidden when viewing the form

We were testing tools against each other, throwing out workflows the team had used for years, sitting in a room trying to agree on what "better" even meant. Some days we'd spend three hours discovering that a tool we thought would work couldn't do the one thing we needed it to.

That's not progress you can put on a slide. And on the other side of that invoice, a founder is watching the budget shrink, the runway shorten, and the burn rate climb. They wouldn't be alone. 

Last year, mid-market firms abandoned an average of one AI initiative each, at a cost of over $4 million per project, because they couldn't see the value fast enough.

On our side of the invoice, we were operating as a distributed team across different cities, each owning a different part of the product, trying to solve problems that multiplied the closer you looked at them. The business needed speed. The product needed quality. The tools were unproven. Every fix that worked for one person created a new problem for someone else.

You can't untangle that with a checklist or a project plan. You untangle it by getting every perspective into the same conversation, making every trade-off visible, and finding the moves that create the most wins without shifting problems somewhere else. 

That's slow. It doesn't photograph well. And it's the only way it works.

Those problems multiply because every person on the team is solving for something different, and the old rules for balancing those differences no longer apply. The developer needs integration without rework. The designer needs creative control without slowing the pipeline. The founder needs all of it to cost less and move faster.

Inside each of those needs are dozens of smaller trade-offs, and every one of them touches something else. Solve for the founder and you compress quality. Solve for the designer and you slow everything down. 

The work we were doing, the slow, invisible, frustrating work, was finding the version of each decision that created the most wins across the whole system without just relocating the damage.

The One Variable That Actually Predicts AI Success

Miss that, and you scale problems faster than you can solve them. McKinsey surveyed nearly 2,000 executives across 105 countries and tested 25 factors that predict whether AI delivers real business impact. The single strongest factor wasn't budget, leadership involvement, or technology choice. It was whether the organization had fundamentally redesigned its workflows.

Then, in two days, we shipped what would have taken the old workflow weeks and three or four people to produce. Not a draft or a prototype. A complete piece of work, reviewed, approved, and solving problems the team had been navigating around for months.

The hardest problem wasn't producing the work. It was that we could produce so much of it, so quickly, that the old question — what do we cut to stay on budget and ship on time? — stopped being relevant. 

The trade-offs that used to dominate every planning conversation barely registered. What we had to rethink instead was where to put the value of our time, our collaboration, and our individual contributions. The work didn't just get faster. It broke the rhythm the team had been operating in for years.

The Structural Advantage Small Teams Don't Know They Have

Large organizations can't do what we did. They can't get every stakeholder into the same conversation and work through trade-offs together in real time. So they build processes to approximate it: governance committees, approval chains, centers of excellence, dedicated AI roles.

All of it is expensive, slow, and designed to simulate the thing a small team already does naturally.

The irony is that most small teams don't see it that way. They look at the enterprise playbook and assume that's what serious AI adoption looks like. They appoint someone to own it. They buy tools and build process. And in doing so, they give up the one structural advantage they actually had. 

Last year, S&P Global estimated that 42% of companies abandoned most of their AI initiatives, more than double the rate from the year before.

The often cited MIT finding that 95% of enterprise AI pilots fail to deliver measurable returns is used as a stick to beat AI initiatives with, but what we see in practice is that they don’t fail because the technology doesn't work, they fail because companies try to force it into the way they already operate. They skip the slow, unglamorous work of rethinking how people collaborate, where decisions get made, and what good looks like when the tools change everything.

You don't need to hire an AI specialist. You don't need a center of excellence or a formal change management plan. You don't need to become something bigger or more structured to make AI work.

What you need is already on the call: the people who know the work, who feel the trade-offs, who understand what good looks like from where they sit.

We've been here before. Every major technology shift, from the PC to the internet to the cloud, required the same thing: time to learn, space to experiment, and permission to rethink what you thought was settled. 

AI isn't different, it's just faster. It's not a problem one person can solve for the rest of the organization. It's a capability your whole team needs to build, the same way they learned every tool that came before it. Give them the time and the space to work through it together.

That's not a technology problem. It never was.

Chris Caldwell

Chris Caldwell is a leadership consultant and founder of Caldwell Leadership, where he works with small teams navigating the shift in how people work and collaborate alongside AI. He has spent two decades leading creative and technology teams across North America.