20 Best Contact Management Software of 2025

Creatio’s contact management solution is part of their sales platform. Even though this software’s contact management features and current pricing make it a better fit for medium and large enterprises, its low-code build makes it suitable for small businesses as well.

Creatio is easy to configure and use. You can customize the solution to your business needs and create your own dashboards, panels, and graphs without any coding experience. The tool enables you to build comprehensive contact profiles, segment your list, and track the leads as they move through the sales pipeline.

I like the fact that Creatio enables you to simplify your sales process using automation templates. And if you can’t find a suitable template for your business, you can create your own automation process with a click-and-drag builder.

Features include a CRM, workflow automation tools, and 20 ready-to-use process workflows that you can customize for your needs.

Bigin by Zoho CRM is a customer relationship management tool designed for small businesses. It streamlines customer operations, including sales, support tickets, customer onboarding, and order delivery, into one platform. The software helps businesses manage customer data, communication, and automation, providing a 360-degree view of customer information.

One of the key reasons Bigin stands out as a contact management software is its simple but rich feature set that enhances productivity and organization. Bigin offers multichannel communication, enabling businesses to interact with contacts via email, phone, and social media from within the platform. The customizable pipelines also allow users to tailor the sales process to their specific needs, ensuring that no lead is lost.

Designed with user-friendliness in mind, Bigin offers customizable CRM templates and is ideal for small business owners, sales teams, and customer service professionals who need an efficient and affordable solution to manage their customer interactions and contacts in one place.

The Zoho CRM system is a good solution for startups and other businesses that use small sales teams but want to develop strong relationships with their customers. Thanks to its multichannel communication features, this tool enables a small group of people to manage huge contact lists across multiple online channels.

This software tracks your contacts’ activity on multiple platforms and enables your team to engage them via social media platforms like LinkedIn, live chat, calls, or emails. Every contact file is automatically updated with relevant information, so your customer-facing team can personalize every interaction without having to juggle multiple tools or windows.

One of the things I like about this solution is that it features gamification options, enabling you to reward your team with trophies and badges based on their performance. This can help drive their productivity and close more deals.

Airtable is a flexible collaboration and project-planning platform that enables you to create and manage custom databases. Many businesses use Airtable as a workflow management tool, but you can create custom fields for your customers and use it as a contact management solution with great results.

With Airtable, you can create a database from scratch, use templates, or import your data from spreadsheets. Once you have your data, you can create pipelines and automations, leave notes for your collaborators, and segment your list with tags.

One of the things that make Airtable stand out is the fact that it’s very flexible. You can customize every aspect of it without any coding experience, and you can create a tool that’s tailored to your business.

Every data field can be customized with character limitations, drop-down menus, icons, color coding, date inputs, and more. All changes made to an entry are logged right in the app for easy auditing.

Zendesk’s contact management software is included in their Zendesk Sell platform. This sales CRM is a great option for businesses of all sizes that want to expand their lead management efforts. From the communication hub, you can track basic contact details, conversation duration, contact response to offers, and even save copies of each communication interaction.

One of the things that make Zendesk stand out from its competitors is the tool’s ease of use. The software has a smooth learning curve. It’s easy to navigate, and your sales team can access most of the features it relies on directly from the dashboard. The pre-defined reports cover most of your business needs, so you don’t have to waste a lot of time customizing them.

I like the fact that Zendesk helps you define your lists and segment them based on the number of leads, companies, phone numbers, contracts, and deals. This allows you to create different automated pipelines to collect customer information and engage with each audience without creating friction.

Keap’s CRM is a powerful solution for small to medium businesses. This solution stores and organizes contact data in neat files, so you can keep track of how they interact with your business, guide their customer journey, and create predictable sales pipelines.

The software comes with a useful mobile app that works well on Android and iOS, enabling your team to keep in touch with contacts remotely.

Keap offers some good automation features. I love that you can create automated communication flows and send personalized follow-ups based on existing customer data and recent activity. You can also apply tags to your contacts and transfer them in bulk from one pipeline to another if you want to.

Keap integrates with a lot of applications, such as Microsoft’s Outlook and Excel, Gmail, sales management solutions, or popular e-commerce platforms like Shopify and Woocommerce.

NetSuite CRM is one segment of the SaaS tool's broader functionality and product suite. A complete enterprise resource management (ERP) platform is provided by the company, meaning you can manage not just your contacts but various other aspects of your HR operations in the same system. It also provides accounting tools and a human capital management (HCM) system.

If you're looking for a bespoke, all-in-one solution, this could be a good option for your needs. The software is highly customizable and built for scalability, and can easily cater to the needs of SMBs and enterprise-level businesses alike. Its analytics and reporting functions bring your HR data all together in a centralized location, helping inform your decision making and shape your initiatives.

NetSuite integrates with other software products including Mailchimp, Box, Zendesk, Hubspot, Bill.com, Rippling, A2X, Handshake, DataServ, OnPlan, Bamboo HR, Twilio, Cleo Integration Cloud, and more.

Salesforce is a popular CRM solution that’s easy to scale as your contact list grows. Even though this contact management software is suitable for all businesses, its complex features make it ideal for medium and large people-centric organizations.

This solution offers a lot of features, more than other CRM tools that made my list. These features help you create and implement an advanced contact management process. With Salesforce, you can view and update contact data with ease, check their activity and communication history, and collaborate with other members of your team to close gaps in the people operations pipeline.

One of the highlights of this platform is that it offers a lot of integrations. Salesforce’s dedicated marketplace is full of apps that can help you achieve different things, such as building forms, creating marketing presentations for your contacts, signing documents, connecting customers to your support team, or collecting customer feedback.

With all this, you can connect your contact management solution directly to your hiring, onboarding, training, and 360-feedback systems.

Even though most companies use monday.com as a project management software, its contact management tool is top-notch. The tool’s contact management features are customizable. You can build your workplace from scratch, or you can start with a flexible template. And thanks to the tool’s drag-and-drop functionality, you can tailor its rows and columns to your needs.

One of the things I liked about monday sales CRM is that your team can attach a conversation panel to any row they create. This enables them to add notes, files, and other information that’s relevant to the contacts.

You can set up custom notifications for status changes, customer interactions, pipeline management tasks, and other activities that can help your team track the contact’s activity and improve your lead generation efforts.

I recommend monday sales CRM to business owners and managers who want to build their own contact management solution. The platform’s customization options and drag-n-drop features enable you to tailor the solution to your needs without coding skills.

LiveAgent is a comprehensive help desk and live chat software designed to enhance your customer support operations. It consolidates various communication channels—like email, live chat, and social media—into a single platform, making it easier for your team to manage interactions.

LiveAgent offers a built-in CRM that stores detailed customer information. This enables your team to access past interactions and customer data effortlessly, facilitating personalized support experiences. By having all relevant information at their fingertips, your agents can resolve issues more effectively and build stronger customer relationships. 

It also has a robust ticketing system. This feature converts all customer communications from different channels into tickets, allowing your team to track and manage them efficiently. With functionalities like automated ticket distribution and agent collision detection, you can ensure that each inquiry is handled promptly without duplication of efforts.

Integrations include WhatsApp, WordPress, Shopify, Mailchimp, Pipedrive, Slack, Magento, Gmail, Facebook Lead Ads, Twitter (X), Zapier, and Google Analytics.