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In this review I’m going to share my analysis and evaluation from my hands-on experience with Greenhouse. But first, if you’re just beginning your search for the best applicant tracking platforms, check out my picks of the best applicant tracking systems. You probably already know Greenhouse is among the most popular recruitment products out there, but you need to better understand what’s good, and not so good about it. This in-depth Greenhouse review will walk you through pros and cons, features and functionality, to help guide you to better understand its capabilities and suitability for your needs.

Greenhouse review offers and hiring report dashboard screenshot
I like how the offers and hiring report dashboard in Greenhouse helps streamline your recruitment process.

Greenhouse Product Overview

Greenhouse is a software that streamlines the hiring process for organizations. It is primarily used by HR professionals and recruiting teams seeking efficient, effective recruitment tools. The software offers significant benefits in managing and optimizing the recruitment workflow. Greenhouse addresses key pain points such as candidate tracking, efficient communication within hiring teams, and maintaining a structured hiring process. Its best features include robust analytics, a comprehensive applicant tracking system, and flexible integration capabilities.

Pros

  • Robust Analytics: Greenhouse provides detailed insights into the hiring process, enabling hiring managers to make data-driven decisions.
  • Comprehensive ATS: The applicant tracking system in Greenhouse is exceptionally thorough, allowing for efficient management of resumes, scorecards, and candidate communications.
  • Flexible Integrations: With its ability to integrate with various other tools and platforms, Greenhouse enhances the overall efficiency of the recruiting ecosystem.

Cons

  • Learning Curve: New users may find Greenhouse complex, necessitating a period of adjustment and learning.
  • Cost Factor: Relative to some other hiring software, Greenhouse can be more expensive, potentially impacting budget-sensitive organizations.
  • Limited Customization: Some users may find the customization options for templates and workflows less extensive than desired.

Expert Opinion

In my assessment, Greenhouse stands out in the realm of recruitment software, particularly for its robust analytics and comprehensive applicant tracking system. These features distinctly support the recruiting process, making it easier for hiring managers to track and evaluate candidates effectively. However, its pricing and the initial learning curve can be challenging for some organizations.

Compared to competitors, Greenhouse excels in integration capabilities, allowing for a more connected and efficient recruiting environment. Its focus on DE&I and social media integration also positions it well for modern recruiting needs. However, the software might not be the best fit for smaller organizations or those with limited resources due to its cost and complexity.

In environments where thorough candidate evaluations, extensive recruiting tools, and a rich ecosystem are prioritized, Greenhouse is an excellent choice. When selecting a recruiting solution, one must consider these factors to determine the best fit for their specific needs and organizational context.

Greenhouse: A Deep Dive

Standout Functionality

  • Customized Scorecards: Greenhouse sets itself apart with its ability to create customized scorecards for each job posting. This feature ensures that evaluations are tailored and consistent, enhancing the quality of candidate assessment.
  • Structured Interview Kits: The platform provides unique interview kits, part of the Greenhouse Kit, which guide hiring teams through each stage of the interview process. This approach ensures comprehensive and fair evaluations.
  • Advanced Referral System: Greenhouse's referral system stands out for its automation and user-friendly interface. It encourages employees to refer candidates and simplifies tracking these referrals, making it a more effective tool in the recruiting process.

Product Specifications

Applicant Tracking System (ATS)Yes
Resume ParsingYes
Customizable Job PostingsYes
Interview SchedulingYes
Automated Email NotificationsYes
Candidate SourcingYes
Reporting and AnalyticsYes
Employee Referral ProgramYes
Integration with Job BoardsYes
Mobile AccessibilityYes
Social Media IntegrationYes
Collaboration Tools for Hiring TeamsYes
Onboarding ToolsYes
Candidate Relationship ManagementYes
Pre-Employment ScreeningYes
Offer Letter ManagementYes
Diversity and Inclusion AnalyticsYes
Custom Workflow CreationYes
Feedback and Evaluation FormsYes
Performance Tracking for RecruitersYes
GDPR Compliance FeaturesYes
Multi-Language SupportYes
Talent Pool ManagementYes
Video Interviewing CapabilityNo
Background Check IntegrationYes

Greenhouse Key Features

  1. Applicant Tracking System (ATS): Greenhouse's ATS stands out for its comprehensive tracking and management capabilities, providing a detailed overview of each candidate's journey.
  2. Customizable Job Postings: This feature allows for tailored job descriptions, ensuring that postings resonate with the desired audience and align with company values.
  3. Interview Scheduling: Greenhouse automates and simplifies the scheduling process, reducing the administrative burden on recruiters and hiring managers.
  4. Automated Email Notifications: This feature keeps candidates and hiring team members informed throughout the process, improving communication efficiency.
  5. Candidate Sourcing: Greenhouse excels in sourcing candidates from diverse platforms, enhancing the talent pool with qualified applicants.
  6. Reporting and Analytics: The software provides in-depth analytics, offering valuable insights for optimizing the hiring process and making data-driven decisions.
  7. Employee Referral Program: Greenhouse's referral system is user-friendly and effective, encouraging employee participation and streamlining referral tracking.
  8. Integration with Job Boards: The platform offers seamless integration with multiple job boards, expanding the reach of job postings and simplifying the recruitment process.
  9. Onboarding Tools: Greenhouse provides comprehensive employee onboarding tools, ensuring a smooth transition from candidate to employee.
  10. Custom Workflow Creation: This feature allows for personalized workflows, granting permissions, and tailoring processes to fit the unique needs of different recruiting teams.

Ease Of Use

I find Greenhouse's user interface quite intuitive and well-organized, which facilitates easy navigation and task management. However, the initial onboarding process can be somewhat overwhelming due to the software's extensive features and capabilities. Certain aspects, like setting up complex workflows or customizing permissions, require a bit of a learning curve, which might pose challenges for new users.

Customer Support

Greenhouse offers a comprehensive range of support options, including detailed documentation, webinars, and a responsive live chat service. However, some subscribers mention delays in response times during peak periods, and occasionally, the support team might need multiple interactions to fully resolve more complex issues. This can be a point of frustration, especially for users requiring immediate assistance with Greenhouse recruiting challenges.

Integrations

Greenhouse integrates natively with a wide range of tools, including job boards, HRIS systems, and productivity software, facilitating seamless data sharing and process automation. They offer an API for custom integrations, allowing users to connect and synchronize Greenhouse with their unique business systems. Additionally, various add-ons are available to augment functionality, catering to specific needs like advanced analytics or diversity and inclusion efforts.

Greenhouse Pricing

Pricing upon request.

Greenhouse: Best Use Cases

Who Would Be A Good Fit For Greenhouse?

  • Mid to Large-Sized Companies: Organizations with complex hiring needs and a substantial volume of candidates benefit from Greenhouse's comprehensive features.
  • Companies with a Focus on Analytics: Businesses that prioritize data-driven hiring decisions find Greenhouse's robust analytics invaluable.
  • Industries with Competitive Hiring: Industries like tech, finance, and healthcare, where attracting top talent is crucial, can leverage Greenhouse's advanced recruiting tools.
  • Organizations Prioritizing DE&I: Companies committed to diversity, equity, and inclusion appreciate Greenhouse's specific tools and analytics in this area.
  • Teams Needing Customizable Workflows: HR teams that require flexibility in their recruiting process find Greenhouse's customization options fitting.
  • Global Companies: Businesses with a multinational presence benefit from Greenhouse's multi-language support and global compliance features.

Who Would Be A Bad Fit For Greenhouse?

  • Small Businesses or Startups: Companies with limited budgets or simpler hiring processes may find Greenhouse too costly and feature-rich.
  • Organizations Seeking Basic Functionality: Businesses needing only essential ATS features might see Greenhouse as overly complex.
  • Teams with Limited Tech Resources: Companies without dedicated IT support might struggle with Greenhouse's initial setup and customization.
  • Industries with High Volume, Low Skill Hiring: Industries like retail or hospitality, which often require simpler, quicker hiring processes, may not fully utilize Greenhouse's advanced features.
  • Companies Preferring Integrated HR Suites: Organizations looking for an all-in-one HR solution might find Greenhouse limited, as it focuses specifically on the hiring process.

Greenhouse Recruitment Software FAQs

Here are some answers to frequently asked questions you may have about Greenhouse.

Greenhouse Company Overview & History

Greenhouse Software, a prominent player in the HR tech industry, specializes in developing hiring software that streamlines the recruitment process. It's widely used by a range of companies, from startups to large corporations, particularly those valuing in-depth analytics and structured hiring methods. Greenhouse operates as a private company and is headquartered in New York City.

While specific ownership details are not widely publicized, it has received investments from several notable venture capital firms. The company's mission focuses on helping businesses become great at hiring, emphasizing the importance of structured recruiting and onboarding processes. Since its inception in 2012, Greenhouse has marked significant milestones, including substantial funding rounds and recognition as a leader in the recruitment software space.

Greenhouse Summary: The Bottom Line

Greenhouse stands out in the hiring software landscape due to its focus on structured hiring processes and in-depth analytics. Unique to Greenhouse is its customizable scorecard system, which brings consistency and detail to candidate evaluations, setting it apart from similar tools. It provides robust integrations and a comprehensive applicant tracking system, catering to complex hiring needs.

Noteworthy features include its detailed analytics, user-friendly interface, and commitment to diversity and inclusion in recruiting. These aspects make Greenhouse particularly effective for mid to large-sized companies and industries with competitive hiring environments.

Alternatives to Greenhouse

  • Lever: Often chosen for its strong candidate relationship management features, Lever is ideal for companies focusing on building long-term candidate pipelines and relationships.
  • Workday: Preferred for its comprehensive HR suite, Workday stands out for businesses seeking an all-in-one solution encompassing HR, finance, and planning, beyond just recruitment.
  • BambooHR: BambooHR stands out for small to medium-sized businesses due to its simplicity and focus on essential HR functions, making it a more accessible option for companies with simpler hiring needs.

Summary

This Greenhouse review highlights its position as a robust and comprehensive hiring software. Its features, such as detailed analytics, customizable scorecards, and strong integration capabilities, make it a valuable tool for improving hiring processes and candidate evaluations.

While it may present a learning curve and cost considerations, Greenhouse's effectiveness in streamlining recruitment is evident. I invite readers to share their experiences with Greenhouse or ask any further questions, as community insights can benefit those considering this software for their organizational needs.

David Rice
By David Rice

David Rice is a long time journalist and editor who specializes in covering human resources and leadership topics. His career has seen him focus on a variety of industries for both print and digital publications in the United States and UK.