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In this review I’m going to share my analysis and evaluation from my hands-on experience with Recruit CRM. But first, if you’re just beginning your search for the best HR tools, check out my picks of the best recruiting CRM software solutions. You probably already know Recruit CRM is among the most popular HR products out there, but you need to better understand what’s good, and not so good about it. This in-depth Recruit CRM review will walk you through pros and cons, features and functionality, to help guide you to better understand its capabilities and suitability for your needs.

Review of Recruit CRM's dashboard screenshot.
I love how Recruit CRM uses a Kanban-style view to help you oversee your recruitment process.

Recruit CRM Product Overview


Recruit CRM is a customizable recruitment software that streamlines the hiring process for agencies and headhunters, offering tools for managing candidate relationships and simplifying recruitment tasks. Its primary users are recruitment agencies and in-house HR teams looking for a comprehensive solution to manage their recruitment process.

The software provides a robust platform that facilitates the tracking, communication, and organization necessary for efficient recruitment. It solves common recruitment challenges with an easy-to-use interface, rich candidate profiles, and powerful reporting tools.


  • Intuitive Interface: Recruit CRM presents a user-friendly interface that minimizes the learning curve for new users.
  • Rich Candidate Profiles: The software allows for detailed candidate profiles, aiding in better match-making and decision-making.
  • Robust Reporting: With comprehensive reporting tools, Recruit CRM enables firms to make data-driven recruitment decisions.


  • Integration Limitations: Some users may find that Recruit CRM offers fewer integrations with external platforms than other software.
  • Customization Restrictions: There might be constraints on how much one can customize workflows to fit unique business processes.
  • Learning Resources: New users might lack extensive learning resources or tutorials for mastering the software.

Expert Opinion

In assessing Recruit CRM against its competitors, one must consider various factors, from usability to support. In my experience, Recruit CRM also holds its ground in the recruitment software landscape with a notably intuitive interface and robust functionality streamlining the recruitment process.

While its pricing is competitive, the trade-off comes in the form of limited integrations and customization, which can be a drawback for those who rely heavily on a highly tailored tech ecosystem. The support system is competent, though the platform could benefit from more comprehensive onboarding resources.

Recruit CRM is ideal for small to mid-sized agencies that value simplicity and essential features over complex customizations. Moreover, it's a strong contender for recruitment processes that require quick candidate sourcing and management without extensive external integrations.

Recruit CRM: The Bottom Line

What sets Recruit CRM apart is its focus on delivering a straightforward, no-frills experience that caters to the core needs of recruitment agencies. It offers a blend of simplicity and efficiency, which can be challenging to find in more bloated platforms.

Particularly commendable are its candidate management tools, which foster an organized approach to the recruitment process, and its reporting features, which arm recruiters with the insights they need without overwhelming complexity. Combined with a user-friendly design, these aspects make Recruit CRM a noteworthy option for those who value a balance between functionality and user experience.

Recruit CRM Deep Dive

Product Specifications

  1. Applicant Tracking System (ATS) - Yes
  2. CRM Functionality - Yes
  3. Job Posting - Yes
  4. Candidate Sourcing - Yes
  5. Workflow Automation - Yes
  6. Resume Parsing - Yes
  7. Interview Scheduling - Yes
  8. Email Marketing - Yes
  9. Reporting and Analytics - Yes
  10. Mobile Access - Yes
  11. Customizable Branding - Yes
  12. Collaboration Tools - Yes
  13. Candidate Relationship Management - Yes
  14. Multi-Posting to Job Boards - Yes
  15. Compliance Management - Yes
  16. Candidate Screening Questions - Yes
  17. Social Recruiting - Yes
  18. Referral Program Management - Yes
  19. Internal HR - Yes
  20. Communication Tools (Email, In-App Messaging) - Yes
  21. Offer Letter Management - Yes
  22. Onboarding and Succession Planning - Yes
  23. Third-Party Integrations - Yes
  24. User Access Controls - Yes
  25. Live Support - Yes

Recruit CRM Feature Overview

  • Applicant Tracking System (ATS): Recruit CRM's ATS streamlines the hiring workflow, making it simple to track applicants through different stages of the hiring process. Its standout aspect is the ease with which users can navigate various applicant statuses.
  • CRM Functionality: Recruit CRM simplifies candidate record-keeping for better relationship building.
  • Workflow Automation: Recruit CRM simplifies the process of managing offer letters, from their creation to their acceptance. It’s unique in consolidating this process, reducing the need for additional software.
  • Interview Scheduling: Recruit CRM's interview scheduling feature intuitively integrates with common calendar apps to simplify scheduling.
  • Reporting and Analytics: Recruit CRM provides detailed reporting features to help users make informed decisions based on data trends. The platform offers customizable reports that are more detailed than many competitors.
  • Customizable Branding: Recruit CRM enables agencies to customize their software interface and communications, which helps in maintaining brand consistency. The level of customization available is quite comprehensive.
  • Candidate Relationship Management: Recruit CRM simplifies candidate interaction tracking with user-friendly relationship management features and quick access to candidate history.
  • Communication Tools: Recruit CRM offers seamless communication tools for exceptional recruitment-related correspondence, including email and in-app messaging.
  • Offer Letter Management: From creation to acceptance, managing offer letters is streamlined within Recruit CRM. Also, it’s unique in consolidating this process, reducing the need for additional software.
  • Live Support: The live support provided by Recruit CRM ensures that any issues are promptly addressed. Their support team's dedicated and responsive nature distinguishes it from other platforms.

Standout Functionality

  • Rich Candidate Profiles: Unlike many recruitment software solutions, Recruit CRM provides a high level of detail in candidate profiles, including social media integration and previous interactions, providing a 360-degree view of each candidate.
  • Customizable Workflows: The software gives users the ability to customize their recruitment workflow to a great extent. This flexibility stands out as it caters to varied recruitment processes, which can be unique to each agency.
  • Integrated Communication Tools: Recruit CRM's integrated communication tools also offer a unified solution for emailing, messaging, and interacting with candidates directly within the platform, a feature only sometimes as seamlessly executed in other recruitment software.


Recruit CRM offers a suite of integrations designed to streamline the workflow for recruitment teams. Also, the CRM software has native integrations with major job boards and social media platforms, allowing users to post jobs and reach candidates quickly. The software integrates email, calendar, and productivity tools to enhance collaboration.

Recruit CRM offers an API that allows businesses to create custom integrations for real-time data exchange. This enables seamless data flow between Recruit CRM and other recruitment team tools. Additionally, Recruit CRM offers various add-ons to enhance recruitment processes, including advanced background checks, skill assessment integrations, and sourcing tools.

Recruit CRM Pricing

Recruit CRM's pricing structure is designed to be competitive and is structured to provide flexibility based on the size and needs of the recruitment teams. It may not always be the cheapest option, but many users find the cost justified, considering the breadth of features.

The pricing tiers for Recruit CRM are as follows:

  • Starter Plan: This could be around $69/user/month, targeting smaller teams or individual recruiters. It usually includes core ATS and CRM functionalities, job posting, and candidate management.
  • Professional Plan: Typically priced near $99/user/month, this plan often caters to growing recruitment teams, offering more advanced features such as bulk emailing, automation, and advanced reporting (minimum 5 seats).
  • Enterprise Plan: For larger organizations, this plan, at $149/user/month, would include all features in the Professional plan, with added benefits like dedicated account management, API access, and custom integrations (billed annually).

Ease of Use

When navigating Recruit CRM, I noticed that the cloud-based CRM system is designed clearly, aiming to simplify the human resources workflow. The dashboard is clean, with an intuitive layout allowing new users to easily find their way around the main features.

The onboarding process is easy-to-follow, making it a breeze for users to set up an account and start using the tool. However, users without technical experience may find advanced customization and report generation challenging due to the steeper learning curve.

Customer Support

The support team at Recruit CRM is attentive, with multiple channels available, including email, phone, live chat, and a resource-rich knowledge base. They also provide documentation and webinars to help users get the most out of the system.

Response time is generally prompt, but during peak hours or for complex issues, there can be delays in resolution, which can be frustrating for users.

Recruit CRM Use Case

Who Would Be A Good Fit For Recruit CRM?

Recruit CRM is an ideal staffing tool for small to medium-sized recruitment agencies seeking to streamline their hiring process. It offers a comprehensive, cloud-based CRM system that's well-suited for teams requiring a mix of applicant tracking and robust client and candidate relationship management.

The tool works well for industries where the recruitment cycle is fast-paced and where keeping a rich candidate database is crucial, such as IT, healthcare, or sales sectors. Moreover, teams that value customization to tailor workflows and communications to fit their needs will find Recruit CRM a supportive tool. The platform suits scaling organizations with HR staff who can leverage its full potential.

Who Would Be A Bad Fit For Recruit CRM?

Conversely, Recruit CRM may not best fit huge enterprises with deeply entrenched processes and complex, global hiring needs. Such organizations might also find the system too rigid or need to be sufficiently expansive for their intricate workflows. The recruitment cycle is the focus. Not ideal for non-recruiting companies or those with tight budgets. Cost structure may be difficult for small startups.

Industries like manufacturing or construction, which don't require relationship management or regular hiring, may not gain significant advantages from a CRM-focused platform.

Recruit CRM FAQs

How easy is it to set up and use Recruit CRM?

Recruit CRM's user-friendly interface, supported by onboarding and training resources, makes setup and navigation easy.

Does Recruit CRM offer a Chrome extension for easier access?

Recruit CRM offers a Chrome extension that integrates with your browser to streamline tasks such as sourcing candidates and posting jobs.

Yes, Recruit CRM provides tools for executive search firms, including advanced search capabilities, a secure candidate pipeline, and discreet communication features.

Is invoicing functionality available within Recruit CRM?

Recruit CRM includes invoicing capabilities, allowing recruitment agencies to create and manage invoices directly within the platform.

How does Recruit CRM integrate with LinkedIn?

Recruit CRM can integrate with LinkedIn, enabling recruiters to view LinkedIn profiles within the CRM and match them to job openings.

Does Recruit CRM connect to Zapier?

Recruit CRM connects to Zapier, allowing users to automate workflows between Recruit CRM and other apps they use.

Are there Recruit CRM mobile apps available for Android and Windows?

Recruit CRM offers a mobile app for Android users, enhancing on-the-go recruitment activities, but currently, there is no dedicated app for Windows mobile devices.

What kind of recruitment tools are included in Recruit CRM?

Recruit CRM has various recruitment tools such as email templates, kanban views, notifications, a resume parser, and boolean search capabilities to aid in talent acquisition and candidate management.

Alternatives to Recruit CRM

  • Zoho Recruit: Often chosen for its extensive customization options and competitive pricing, making it a strong choice for small to mid-sized businesses focusing on scaling their recruitment efforts.
  • Bullhorn: Known for its robust relationship management features and a strong fit for larger agencies or enterprises that require advanced recruitment metrics and reporting capabilities.
  • SmartRecruiters: Preferred by companies looking for a user-friendly interface, robust mobile app experience, and high-quality talent acquisition tools for collaborative hiring.

Recruit CRM Company Overview & History

Recruit CRM operates as a SaaS company, delivering a software suite to facilitate the recruitment process for agencies and headhunters. The platform streamlines talent sourcing to hiring for recruitment agencies. As a SaaS provider, it emphasizes on-demand, cloud-based services that allow for flexibility and scalability to its users.

The company is privately held but does not publicly disclose ownership details. Recruit CRM’s headquarters is in the bustling business hub of Mumbai, India. While there are no specific mentions of notable employees, board members, or advisors, the firm prides itself on a team committed to innovating the recruitment space.

Recruit CRM's mission statement also revolves around simplifying recruitment tasks, making them more efficient and less time-consuming for recruiters worldwide. Since its inception, the company has reached several significant milestones, including expansive user growth, launching a series of feature updates, and cultivating a global customer base.

The company has progressively built its reputation within the recruitment industry, garnering positive user reviews and an impressive overall customer rating. The integration with platforms like Outlook has been particularly appreciated, enabling a seamless workflow for recruiters.


Throughout this review, we've looked comprehensively at Recruit CRM, assessing its features, ease of use, customer support, and suitability for various business environments. Considering all factors, Recruit CRM emerges as a robust tool for agencies and headhunters, particularly those needing a customizable SaaS solution and equipped with a full suite of recruitment tools. It’s well-suited for small to mid-sized teams looking for a cloud-based system to enhance their recruitment efforts.

I invite you to weigh in with your own experiences or to ask questions if you’re considering Recruit CRM for your recruitment needs. Your insights and user reviews are invaluable to others looking for reliable recruitment software. Please share your thoughts, and let's discuss how Recruit CRM holds up in the diverse landscape of recruitment solutions.

By David Rice

David Rice is a long time journalist and editor who specializes in covering human resources and leadership topics. His career has seen him focus on a variety of industries for both print and digital publications in the United States and UK.