9 Best CEO Conferences to Level Up Your Leadership 2026
Attending conferences is a valuable opportunity to expand your networks, stay updated on industry trends, and maintain a competitive edge.
These events provide a platform to engage with thought leaders, discover innovative strategies, and gain actionable insights for driving growth.
But with so many out there, finding one that's right for you at this stage of your journey can be a challenge.
Keep Reading—and Keep Leading Smarter
Create a free account to finish this piece and join a community of forward-thinking leaders unlocking tools, playbooks, and insights for thriving in the age of AI.
Have an account? Log In
Use this roundup of the top conferences for CEOs to attend in 2026, each offering unique perspectives and resources.
Best Customer Success Conferences in 2026 Shortlist
Here's a shortlist of the best customer success conferences I think are worth attending in 2026:
- Chief Customer Officer Summit - New York City, NY (March 11, 2026)
- Customer Experience Strategies Summit - Toronto, Canada (May 12-13, 2026)
- Pulse - Las Vegas, NV (May 27-28, 2026)
- CX Forum East - Brooklyn, NY (June 16-17, 2026)
- Customer Contact Week - Las Vegas, NV (June 22-25, 2026)
- Customer Experience 2026 - Orlando, FL (July 13-15, 2026)
- The Customer Show - Melbourne, Australia (August 4-5, 2026)
- Customer Success Festival - San Francisco, CA (September 22-23, 2026)
- Customer Engagement Summit - London, UK (October 7-8, 2026)
Find more details about each conference below.
Best Customer Success Conferences of 2026
Below are my summaries of the best customer success conferences that made it onto my shortlist. My reviews offer a look at each event's dates, location, pricing, and unique offering.
1. Chief Customer Officer Summit - New York City, NY (March 11, 2026)
- Dates: March 11, 2026
- Location: Convene 360 Madison Avenue
- Pricing: Free
- Social Media: LinkedIn, Facebook
The Chief Customer Officer Summit is an exclusive, in-person gathering designed for senior cs leaders overseeing enterprise CX strategy. It attracts executives from across North America, with discussions centered on aligning customer success with business outcomes.
This summit is organized by a team dedicated to fostering executive-level discussions. Notable past speakers include industry leaders who bring valuable perspectives.
Why attend? Attending the Chief Customer Officer Summit gives you access to keynotes and panels from industry experts, offering a unique focus on aligning customer success with business growth. You'll engage in workshops on scaling teams and network with senior executives.
This event is tailored for customer success, sales, and account management professionals, providing a platform to exchange ideas and strategies.
2. Customer Experience Strategies Summit - Toronto, Canada (May 12-13, 2026)
- Dates: May 12-13, 2026
- Location: Hilton Toronto Airport Hotel & Suites & Virtual
- Pricing: Starts at $1,395 (virtual) -$1,695 (in-person)
- Social Media: LinkedIn
The CXS Summit is a long-running customer experience conference for teams navigating digital transformation. It caters to those in financial services, retail, SaaS, and more. Notable speakers from HubSpot and TIME have shared valuable insights. The event is organized to foster learning and peer networking.
Why attend? You should attend the CXS Summit to gain insights into the latest trends in customer experience and digital transformation, like AI integration. The agenda explores digital customer experience strategy and practical frameworks shared by industry leaders from companies such as Adobe and Microsoft.
The summit offers a mix of keynotes, interactive sessions, and networking opportunities with a focus on customer success.
3. Pulse - Las Vegas, NV (May 27-28, 2026)
- Dates: May 27-28, 2026
- Location: Caesars Forum
- Pricing: From $999
- Social Media: LinkedIn
Pulse 2026 is a premier event for customer success professionals, organized by Gainsight. Since its inception, it has grown into a must-attend conference for those looking to enhance their strategies in customer success, product, and community.
The event features renowned speakers, including Nick Mehta, CEO of Gainsight, and offers a networking platform with industry leaders.
Why attend? At Pulse 2026, you'll dive deep into customer success strategies and product management insights. The conference is known for its engaging sessions, hands-on workshops, and networking opportunities.
You and your CSM team can learn from top industry experts and explore innovative solutions tailored to your needs. With a focus on real-world applications, this event promises to enrich your understanding and execution of customer success.
4. CX Forum East - Brooklyn, NY (June 16-17, 2026)
- Dates: June 16-17, 2026
- Location: NY Marriott at the Brooklyn Bridge
- Pricing: Starts at $799 (clients)-$899 (non-clients)
- Social Media: LinkedIn, Facebook
CX Forum East is an essential event for professionals in customer experience and success, organized by Forrester. It's designed for those looking to enhance their knowledge and network with industry peers.
The forum features thought leaders and experts who share insights on the latest trends and strategies in customer experience.
Why attend? Attending the CX Forum East allows you to dive deep into customer relationship management and innovation. The event offers interactive sessions, workshops, and keynotes focused on delivering exceptional customer experiences.
It's a great opportunity to learn from industry leaders and apply new strategies to your business.
5. Customer Contact Week - Las Vegas, NV (June 22-25, 2026)
- Dates: June 22-25, 2026
- Location: Caesars Forum
- Pricing: $999
- Social Media: LinkedIn, Facebook, Instagram
Customer Contact Week is a leading customer success event for service and contact center cs professionals, organized by IQPC. The event attracts notable speakers from companies such as Google and Amazon, offering valuable insights and strategies to improve the customer journey.
"The sponsor and attendee demographic is great! As first-time attendees, we're bringing our call center supervisors to empower them with the new technology needed to stay competitive and up to date with CX trends."
- NIPR
Why attend? At Customer Contact Week, you and your team can explore cutting-edge technologies and trends shaping the future of customer service. The event complements ongoing learning through webinars, hybrid knowledge-sharing formats, keynote sessions, and networking opportunities, all tailored to enhance your skills and knowledge.
It's a perfect platform to learn about AI, automation, and customer engagement strategies from industry leaders.
6. Customer Experience 2026 - Orlando, FL (July 13-15, 2026)
- Dates: July 13-15, 2026
- Location: Loews Sapphire Falls Resort at Universal Orlando Resort
- Pricing: Starts at $1,095 (early bird)
- Social Media: LinkedIn
Customer Experience 2026 is a dynamic event aimed at professionals looking to enhance their customer service strategies. Organized by Frost & Sullivan, it offers a platform for networking and learning from industry leaders.
This event has featured speakers from renowned companies, providing insights into customer experience innovations.
Why attend? Join Customer Experience 2026 to dive into the latest trends in customer engagement and service excellence. The conference highlights how customer success leaders can turn experience improvements into measurable business outcomes.
The event focuses on cutting-edge technologies and strategies, making it a must-attend for anyone looking to improve their customer service approach.
7. The Customer Show - Melbourne, Australia (August 4-5, 2026)
- Dates: August 4-5, 2026
- Location: Melbourne Convention and Exhibition Centre
- Pricing: TBA
- Social Media: LinkedIn
The Customer Show 2026 is a premier event for customer experience professionals, organized by IQPC Australia. It brings together experts and practitioners to share insights and strategies for improving customer interactions.
Why attend? Attending the event provides an opportunity to explore the latest trends and technologies in customer experience. It offers strategic insight for teams managing global customer bases and evaluating virtual events alongside live engagement models.
You can participate in interactive sessions and workshops focused on practical strategies and innovations. The event is designed for professionals looking to elevate their customer service and engagement practices.
8. Customer Success Festival - San Francisco, CA (September 22-23, 2026)
- Dates: September 22-23, 2026
- Location: Hyatt Regency San Francisco Airport & Virtual
- Pricing: Starts at $299 (virtual)-$1,295 (in-person)
- Social Media: LinkedIn, Facebook
The Customer Success Festival is a must-attend event for professionals in the customer success industry. It brings together a community of success managers and leaders to share strategies and insights.
The festival features speakers from top companies, including Sara Noorzay, Director of Customer Success at Slack, and Jen Gussman, Director of Customer Success, Account Management at Microsoft, who offer valuable insights into customer retention and growth.
Why attend? Join the Customer Success Festival to connect with peers and industry leaders. This event offers interactive sessions and workshops that focus on practical customer success strategies.
You'll gain insights into the latest tools and techniques to improve customer satisfaction and drive business growth.
9. Customer Engagement Summit - London, UK (October 7-8, 2026)
- Dates: October 7-8, 2026
- Location: Evolution London
- Pricing: Free
- Social Media: LinkedIn, X
The Customer Engagement Summit 2026 is a leading event for professionals focused on customer engagement and experience. It offers insights into effective customer strategies. The summit has featured speakers from renowned brands, providing a platform for learning and networking.
Why attend? Attending the Customer Engagement Summit 2026 gives you the chance to explore the latest in customer engagement strategies. The event connects teams operating across Europe with global CX leaders shaping engagement standards focused on innovation and customer satisfaction.
It's a great opportunity to connect with industry leaders and enhance your team's approach to engaging customers.
Subscribe For More Insights
To remain up to date on all the latest in leadership and management, subscribe to our newsletter for HR and business leaders. You'll receive all our lastest content to help you grow in your career and make greater impact in your org.
