In an era where technology offers solutions for virtually every operational aspect of a business, the challenge often lies not in finding these solutions but in their effective implementation and integration. This is particularly true for the world of HR, where selecting and utilizing the right technology stack can significantly enhance efficiency and workplace harmony.
In this episode, host David Rice is joined by Andrew Swiler—CEO of Lanteria HR—to discuss the nuances of building a technology stack that not only fulfills the needs of HR but also aligns with the broader objectives of an organization.
Interview Highlights
- Meet Andrew Swiler: From Private Equity to HR Software CEO [00:51]
- Andrew started his career in private equity, focusing on distressed companies like retail.
- Experienced burnout and took a break to travel, met his wife in Croatia.
- Moved to San Francisco, worked in finance roles for software companies.
- Moved back to Barcelona, started an ecommerce company and later an eyewear company with his wife.
- Sold the eyewear company in 2019 before the pandemic.
- Discovered search funds, aiming to acquire a business, particularly in software.
- Serendipitously found Lanteria, diving into HR despite lack of prior experience.
- Actively learns about HR through interactions with professionals and hosting a podcast.
- The Evolution of HR Software: Addressing Key Challenges [03:15]
- Biggest pain points in HR software:
- Paper shuffling, especially in high-velocity recruiting companies.
- Absence management, tracking employee presence and leaves.
- Still, reliance on Excel spreadsheets for managing HR data, even in large companies.
- Key considerations for HR software:
- Security is paramount, especially for sensitive employee information.
- Need for software that ensures protection and organization of data.
- Implementation challenges:
- Difficulty in getting the software operational and adopted by employees.
- Importance of intuitive design to facilitate ease of use for all employees.
- HR software is essential for all employees, akin to email, necessitating user-friendly interfaces to reduce help desk queries.
- Biggest pain points in HR software:
- The Future of Tech Stacks and AI in HR [06:22]
- Designing a tech stack is challenging, especially with the fast pace of technology changes.
- Some companies still use antiquated technologies but continue to function effectively.
- Changing software for big companies is a significant undertaking due to the associated friction and migration issues.
- Entrepreneurs should focus on understanding how new technologies like AI can improve internal processes and development efficiency.
- Building software is becoming easier and more commoditized, emphasizing the importance of user interface, product quality, and customer understanding.
- Predicting the future impact of AI is challenging due to rapid advancements and unforeseen impacts on various software sectors.
- AI is expected to bring significant changes to accounting and HR software in the near future.
- AI simplifies interactions with software by allowing users to use natural language instead of custom coding.
- In HR, AI will enable users to easily request and generate custom reports or dashboards without technical expertise.
- This approach will streamline processes, reducing the need for custom solutions or involvement of IT teams.
- Customization for complex workflows will become more accessible as AI can configure software based on simple language instructions.
- HR professionals, typically less technical, will benefit greatly from AI-driven software, making it easier for them to adapt and work with their tools.
Sometimes, the specific tech stack doesn’t matter as long as it functions well, is secure, and built robustly. Clients are likely to stay, considering the significant effort involved in switching software for large companies.
Andrew Swiler
- Implementing New Technologies: Strategies and Challenges [13:49]
- Implementation phase of new technology is crucial in the workplace. Andrew initially saw implementation as a bottleneck in HR software but found varying approaches in the market.
- Implementation in larger companies like Ceridian and Workday involves extensive time and effort.
- Over complication is common in implementation processes, with companies seeing their systems as unique snowflakes.
- Andrew suggests seeking advice from software experts and simplifying the process to alleviate frustration.
- Complaints about implementation are more common in HR software compared to accounting or marketing software.
- Some companies are hesitant to implement new software due to regulatory concerns, but compared to healthcare, other industries may not face as many regulations.
- Training is identified as a significant challenge, particularly in HR, where multiple levels of management and employees need to be trained.
- Andrew highlights the inefficiency of bespoke training when minimal changes are made to software, suggesting the importance of well-documented and easily accessible training materials.
Often, I observe people complaining about implementation while simultaneously complicating their processes by aiming for overly complex systems that may not be necessary. This approach often leads to frustration.
Andrew Swiler
- The Expanding Universe of HR Software [18:38]
- AI is expected to play a significant role in differentiating HR software, with advancements seen in chatbots and potential for dashboard building.
- The mid-market segment presents growth opportunities for smaller HR software companies due to challenges faced by larger players like Workday.
- There’s a trend towards comprehensive suites in HR software, with companies preferring one product that covers multiple functions, even if it means sacrificing some specialization.
- Consolidation in the industry is anticipated, with larger companies acquiring point solutions to enhance their own suites, similar to Microsoft’s strategy with email and calendar.
- Global workforces are becoming more common, leading to a demand for HR software that can handle diverse employee locations seamlessly.
- Despite the growth, there’s dissatisfaction with current HR software, leaving room for improvement and innovation in the market.
Meet Our Guest
Andrew Swiler is the CEO of Lanteria, a leading developer of HR, Talent, Performance and Learning management software for SharePoint and Office365 users, and Investment Director of Secways, an investment firm started by successful entrepreneurs. He received a BS in Finance from Miami University and also attended the University of Illinois Urbana-Champaign.

I strongly believe that to establish a successful remote work culture, you need to hire individuals who are well-suited for remote work, as it requires a specific type of person.
Andrew Swiler
Related Links:
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- Connect with Andrew on LinkedIn and Twitter
- Check out Lanteria
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Read The Transcript:
We’re trying out transcribing our podcasts using a software program. Please forgive any typos as the bot isn’t correct 100% of the time.
David Rice: There's a technology solution for seemingly everything these days. Need help setting your objectives and key results? There's more than a few software solutions for that. Need a new talent management platform? There's a never ending stream of technology service providers bidding on Google's ad space and hoping you'll search and find them.
So how do you go about building a tech stack for your people operations functions that serves your organization's specific needs? How do you plan for the adoption of AI into your technology capabilities? How do you implement a new software in a way that makes sense for your organization?
Welcome to the People Managing People podcast. We're on a mission to build a better world of work and to help you create happy, healthy, and productive workplaces. I'm your host, David Rice.
My guest today is Andrew Swiler. He's an entrepreneur and CEO of Lanteria, a developer of HR, talent, performance, and learning management software solutions. We're going to be talking about all things software, AI, and technology implementation.
Andrew, welcome.
Andrew Swiler: Thank you, David. Excited to be here. Excited to kind of go through the ideas that we tossed around.
David Rice: First, tell us a little bit about yourself. How did you get into the software business and end up becoming a CEO of a product like Lanteria?
Andrew Swiler: My journey here is pretty roundabout. I started my career in private equity, doing a lot of distressed things. We bought a lot of retail companies, things like that. Private equity, as you might've heard, is a pretty intense business to be in. I got super burnt out and ended up leaving in about 2010 and just went and traveled. Traveled for six months. I met my wife on an island in Croatia. She was from Barcelona.
I convinced her to move to San Francisco. In San Francisco, I was working with software companies sort of as like a CFO type of role, more in like finance. And my wife one day said she wanted to move back to Barcelona. She told me you can come with, or you can stay here. And so I packed up my things, moved to Barcelona, didn't speak the language, started an ecommerce company because I couldn't get a real job.
That didn't work. And then I started an eyewear company with my wife. She actually started the company. And we sold that back in 2019, right before the pandemic, and I didn't know what to do, was out there looking, knew about this thing called search funds, where people go out and kind of find a business to acquire.
That's like private equity, but sort of on a smaller scale. And I knew I needed to do something in software. I knew about software from my previous work, and I knew I needed a remote company because I lived in Barcelona. So, I searched and searched and searched, read a ton of different documents, books. And finally, after about a year and a half Lanteria came along and I got into the HR space through that just through serendipity and dug in.
And for me as an entrepreneur, I think you know, the key thing is you have to find passion and interest in pretty much anywhere you go. And so I've dove deep into HR performance, things like that. And we have our own podcast in our company. And I basically meet weekly with HR professionals and just learn how it works because I don't come from this world.
I've never worked in a very large company. And so for me, it's a whole new thing to learn, you know, how they use our product, how they use other products and how this, the whole HR space works.
David Rice: So I'm curious from your perspective, what are the biggest pain points around software for HR people right now? And, you know, what would you say are the biggest sort of challenges that HR software is helping people solve?
Andrew Swiler: I mean, the biggest challenge that it solves is obviously all the paper shuffling that used to go back and forth, especially if you're in a high velocity, like recruiting, you know, high recruiting company where we're bringing a lot of people in, we have to onboard them, then we're, you know, managing them.
And a lot of times they're off boarding them as well, because, you know, there are companies that are hiring people at a very rapid pace or, you know, construction companies, any company that has a rapid hiring process needs an HR software. For other companies, the paper shuffling is obviously an issue, but the other thing is just absence management.
Knowing when people are there, when they're gone, how many days off have there been, you know, people were keeping track of this stuff on Excel spreadsheets. Even we still get clients that come to us and we ask them, you know, what are you using now? And they say, Excel. And they have, you know, 200 employees and you say like, wow, this must be crazy.
We had a company that was 3000 employees and was still doing it through an Excel macro spreadsheet that somebody had built years before. And the new VP of HR came in and said like, we got to just from a security standpoint, we need to be using this. I mean, one of the key things for HR software is to is making sure there's security, making sure that all this documentation information, you know, employee information, you know, you have sensitive things in there isn't a protected space. Where, you know, if you just have a Google drive and an Excel spreadsheet, obviously, that's not the most protected space.
You need to be using software that can take care of that. I'd say those are sort of like the biggest, most broad pain points. I mean, what I think is, I'd say one of the most difficult things that people have, and I think we'll discuss this later is actually getting the software to work, getting it stood up, getting implemented, and then getting your employees to use it on a day to day basis.
Cause the cool thing about HR software is people don't think about this, but besides email, it's really the only piece of software that everyone in the company has to touch at some point. So you have to make sure you're building software that people can use and it's intuitive. Otherwise, you know, HR is going to be getting like help desk tickets.
Like, Hey, how do I do this? How do I do that? You want to make sure it's very easy for people to follow. So that's one of the biggest pain points from when you actually pick out a software and put it in place that your employees know how to use it. You can get to sit up and that it's easy to use.
David Rice: I can't even imagine looking at that much data on a spreadsheet. My eyes are just, you know, you see a big Excel sheet and you're just like, what else can I do today?
Andrew Swiler: Yeah. Just get me out of here. I mean, imagine the people that was on board, the new HR person would be like, here's the Excel spreadsheet. And they're like, what is this?
David Rice: It's like somebody who's been using some big solution and they're like, oh my gosh.
Andrew Swiler: Like a decade plus, this was a bank that was doing this. Absolutely crazy.
David Rice: I mean, you know, finance has its traditions. I just didn't think that was one of them.
Andrew Swiler: But they are slow, but finance is the slowest move. I mean, they still use like cobalt as their technology for a lot of the banking systems. So it is a very slow moving industry in general.
David Rice: Yeah. Well, you know, like designing a tech stack, it's always a challenge. Can be very time consuming and technology, you know, changes fast, but it seems like now that change, like the level of change and how quickly it happens is sort of intensifying. What advice do you have for folks, particularly in the startup space as they build out a new tech stack, you know, but they're trying to keep one eye on the sheet?
Andrew Swiler: It's really hard right now to give anyone good, solid advice. Like yesterday I was talking to someone like, what are your predictions for 2024? And I was like, I could give you my predictions for like the next five years. And maybe those would be more certain than what's going to happen this year.
I think a lot of times too, people are very worried about these like short term changes that are going to happen. But a lot of times it does take a lot longer for these things to take hold. I mean, you still go into companies and you see them using very antiquated technologies, very big companies.
You see companies like Constellation Software is a good example. They're a company that buys up small software companies. They've been buying up software companies for 15 years. They do 180 purchases per year of some vertical software. And basically most of these companies are just antiquated, you know, 15 to 20 year old pieces of software that continue to work their cash flowing their great pieces of software that just work, but you would never look at them and be like, oh, I'm going to build this product right now because they are terribly poorly built.
But sometimes it doesn't matter like what the tech stack is, as long as it works and it has security and it's built well, you can get clients and the clients will stick around because changing software for big companies is a huge task. I mean, it's huge pain. Like even for my company, we have, you know, 20 plus people and we use Confluence for example, and Jira. And we have thought about changing because people just don't document very well. And we know like Notion would be a better thing for like our size company. And whenever we bring it up, people just this huge friction point, the note, come on, like, we've already done this, then we're gonna have to migrate it. And I'm going to learn this new thing.
It's like, it's just a database. Like you just type things in and put it there. Like we'll build, it creates all these problems. I mean, if you're an entrepreneur starting out, I mean, I would keep an eye on, like, what AI can do. I mean, we look a lot at, because we're in Microsoft, we look a lot at, like, what's going on with Copilot, what's going on behind the scenes, what are they trying to do with Microsoft Teams.
I'd say I'd keep an eye on what you can do, but it, the main important part with this is just, what do these new technologies allow me to do internally? Can I develop faster? Do I not have to hire five developers? Can I hire three? Because all this technology has been built out. I mean, I think, it's a lot easier to build software and it's going to become a lot easier, which means it'll become commoditized.
But at the same time, that means it's all about building a better user interface, building a better product and use case and understanding your customers, because it's going to be way more efficient to build this. So in the end, I would just make sure you understand like how you can build things these days.
David Rice: Yeah, it's interesting. And then like, you know, now we're in this time where like, everyone's talking about AI. It's funny that you said that it's tough to make predictions. I did recently a story about AI and one of my friends read it and he was like, well, what do you think is going to happen over the next like year or two?
And I was like, dude, I don't know. I was like, to be honest with you, like, I don't really know. Two years ago, I didn't know what ChatGPT was, you know, look at how big of a part it's playing in all of our, you know, workflows now. So like, I can't. And then there's all the straight, the sort of extraneous factors, right? So, like, I can't really make a prediction on that.
Andrew Swiler: It's very hard to predict and it's hard to know, like, what impacts it'll have on all different types of software. We're looking and trying to figure out as the sands sort of change underneath you, but can't really figure out what this is going to do, because it's also hard to understand what it can, what it will be able to do in short periods of time, because they're making pretty big leaps quickly. So it's kind of like, well, I don't know.
David Rice: Yeah, that was kind of coming up with my next question. It was like, where does AI sort of fit into an ideal HR tech stack? And how do you see a change in the work of an HR person over the next few, you know, as that develops?
Andrew Swiler: Actually, I see AI making probably some of the biggest changes into, I would say, probably accounting software and HR software in the next few years. I think accounting software, because it's so numbers based, it'll be easy to understand the data that it's reading. I mean, the key thing with AI, at least, you know, LLM, things that we're sort of seeing now is that it takes someone away from having to custom build software or to know how to code things and it allows you to use, you know, normal language to interact with software.
So where I see HR going and this is what we're, you know, trying to leverage and we're hoping by the end of the year, we'll have for using Copilot and have a new Microsoft Teams app and be using Copilot. Where I see this going for HR is that you're not going to have to call your software provider and say, Hey, can we build this custom solution? Or we need this dashboard or find like a technical person to make these dashboards for you or Power BI type of stuff. It's just going to be, I, you know, you talk to the Copilot or the LLM and you say, I want dashboard that shows me X, Y, and Z data for this department from this date to this date. And it'll pull it up and build, and I want it in the format of, you know, X, Y graph with these types of data points, and I want it to be in these colors.
Then it'll pop up on your screen inside of Microsoft Teams probably, and it'll make people's life a lot easier where they don't have to go find the IT team, go to the software provider. Or even when they're shopping for a piece of software, we do a lot of customization for our clients because we get complex customers, oil and gas companies that have very specific workflows and needs. And I think this will make it so, you know, us as software developers, we have to make it more robust and make it more configurable.
But at the same time, because the language models will be able to configure it for us using just simple language, not having to go find somebody technical or be technical to do it. So I'd say that's going to be the biggest impact. And that's why HR I think will be the most impacted because it's a group of people that aren't technical, usually. Marketing people, finance people, HR people are usually the least technical people inside of a company. And it'll make it way easier for them to work with their software and adapt it for themselves.
David Rice: Yeah. Like you said, they're not super tech savvy. They're more, you know, people focused and hopefully this will allow them, you know, you always hear the line, like it'll allow them to focus on people. I hope that's the case.
Andrew Swiler: All of us and our competitors, we're all selling the same thing. You can go on people's sites. It's like, focus on your people, have more time for your people. You go into like a forum of HR people and they're just complaining about how much stupid busy work they have to do all the time.
David Rice: I know. It's almost like you can feel like real pain around the, like the amount of minutiae they have to move, you know.
Andrew Swiler: Yeah. The amount of lawyers. I mean, you have lawyers involved. I mean, if everything ran as it's supposed to run, any piece of software would make everyone's life be easier. The issue is every company is complex because of the bull that are involved.
And so something breaks down, lawyers have to get involved. There's an issue. I mean, I sit in some of these Facebook groups of HR just to learn, and I'm always amazed because I've never worked in a big company. I'm always amazed at the things that happen in these companies are just incredible. Like the decisions people make and the weird things they do, you're like, why did you do this at work?
David Rice: I know. Follow the human resources, like subreddit and oh my, like some of the things that come up in there, you're like, wow.
Andrew Swiler: I'm glad I don't work at this company. I'm glad I'm not this person.
David Rice: So the implementation phase of any new technology, you know, it's so important. What advice do you have for folks as they sort of lay the groundwork for a new technology to be used in the workplace?
Andrew Swiler: So this was the thing that surprised me the most about HR when we took over this company, I didn't know anything about the level of implementation that went into HR software. And at first, when I took over our company, I was like, okay, this is where the bottleneck is.
This is what we need to solve. Implementation is this big pain point. Our customers don't like it. Our team doesn't like it. Let's solve it. And then I went out to the market to see like how other teams solve it, big companies. And it's either you are not exactly like bamboo or some of like the SMB type of ones where you just basically like, here's the product. We'll help you with like a data import if you need some help and then you're on your own. Or, you know, you get into Ceridian, you get into Workday, you get into these companies that go to larger companies and the, it's just incredible the amount of implementation and time and months and years that go into this to implement all of the modules and all the ways that teams want to.
And so I still haven't been able to crack this nut. I think a lot of times from what I've seen, I think a lot of times when, just from the meetings I've been involved with clients, people tend to overcomplicate things, they tend to see their system as like this snowflake that is unique and we have to maintain the system. We created the system and we want to keep doing it. But I think it would behoove a lot of people to just say like, what do other companies do? You're the experts. You built the software. Like what should we do to make your software work the best? And it might make things a little bit easier.
But the same time I understand, you know, complex companies, complex processes. Things get set up in a certain way and you kind of have to go with those. But a lot of times I see people complaining about implementation, but I also see them over complicating their implementation process and sort of shooting for the moon to build these systems that they probably didn't need to build and it just creates a lot of frustration. Where you don't see the same things in accounting or in marketing software, people kind of take it as it is and, you know, they adapt their books and they adapt their software, how it is. I mean, Sage, for example, is a very complex software product.
And their Sage partners, but I don't know people that complain about like how difficult it is to implement Sage into their company or other than SAP. I mean, SAP is really the only example where universally everyone hates it, but that's because you're at companies that have 10,000 employees and have this complexity.
Where we see it at, you know, a hundred employees, we'll see companies that are building out these like complex implementations and you say, you know, maybe if you listen to us and we can help you simplify this a little bit, but I find that that doesn't often.
David Rice: I know I worked at companies where it was like they were hesitant to implement a new software because of the regulatory stuff that we faced in our industry.
And I kept thinking like, well, come on, we're not in healthcare. There's, we can't have that many more regulations than health data. So I think there's always like, it's, you know, change is hard. And so like, like you said, learning a new thing. I remember when I had to go from Trello to Asana and I just remember thinking, why?
Andrew Swiler: I do things like that. I agree. I mean, you're, like I said, you're moving like big organizations, lots of people. I'd say the training part is one of the hardest parts. That trying to train the manager, especially in HR, there's all these levels of, you know, you're training the CEO or the upper management training, the HR management, you're training the middle managers how to do it.
And then you've got to train the employees as well. And there's a lot of layers and a lot of people touching this stuff and training has to be pretty spot on. I mean, when we took over, we noticed that we were doing like bespoke training because we would adapt a few things inside of it. And so like the out of the box training didn't work.
And I said to them, like, guys, we're changing like three buttons. And then you're, instead of just having a recorded thing and saying like, Oh, by the way, these are three buttons that you need to pay attention to. Our team was spending like 12 hours to train people. I'm like, that's insane that we would spend 12 hours with a client because we changed like three things inside of our base software.
And you know, it's good to spend some time with them and let them ask questions if they are bigger clients. But a lot of times it's just better to like have things well recorded, well documented that employees can like walk through this stuff very easily. There's, you know, tools like Walk.me now that, you know, make it easy for people to see, like, click here to do this, click here.
So like the training can walk through things pretty well, but it does amaze me when I watch and I've done like secret shopping and then things with other companies and that the amount of complexities that get thrown into the implementation training process, feel like there are ways to simplify it with, but sometimes you might offend people.
David Rice: What are the biggest areas for growth in the each where a software market in your opinion, like, what do you expect to see sort of proliferate in the coming months and years?
Andrew Swiler: I do think, I mean, obviously, AI is going to be a big part of, you know, how a lot of our competitors are going to try and differentiate themselves.
I've already seen, like, companies like HiBob are really leveraging AI as like their frontline thing. I don't see anyone doing anything that spectacular. Like what I mentioned of saying like, Hey, you can build these dashboards using AI. It's more of like, we have a good chat bot that we've been able to, you know, a lot of people have just really, their chat bots have gotten infinitely better over the last year.
And that's essentially like they're sort of what they're hanging their hat on for AI, which is fine. I mean, for me personally, so we're in the mid market where I think from like a business perspective, whereas I think that mid market is where we're going to be able to grow and where you're going to see sort of expansion for some of these smaller companies.
I know people at Workday has a lot of problems going down market. It's very expensive, very difficult to implement. You need a lot of people. So there is an opportunity sort of in this like messy middle market where a lot of people are sort of fighting it out. But I think there's an opportunity from like our business perspective there.
And then from a user perspective, I mean, I think where we're going to be seeing a lot is moving towards suites similar to what I think Lattice has shown, like they've gone from being, you know, just performance management to being full on HRIS and probably moving towards HCM type of product they'll have, you know, end to end, like seeing what a Rippling has pretty much done.
And obviously Rippling is more out of the box. It's not as easy to make complex workflows inside of there. But I think we're going to start seeing where people just, they just want to buy one product and it does all the things, even if it does a few of those things, not as well as a certain other one. I think they just don't want all these point solutions floating around and having everyone in different logins, different places.
I have to use this app and I have to use this tool and uniting them all together, which is, it's strange because we did build all these API layers and these integrations and all this stuff into products, so all the different products get sort of fit together. But what you've seen is that they don't fit together that well as just the native experience.
And so I think companies are just going to start moving towards like, just find me all of it inside of here. I don't want, you know, three or four different solutions. So I think the point solution is going to have a lot of difficulties. It's probably gonna be a lot of consolidation where some of the really good point solutions and get rolled into some of these bigger products in some ways, sort of like what Microsoft has done with email or calendar.
They end up buying up the point solutions and trying to improve their own suite. So I think a lot of that's going to happen over the next few years. And, you know, you're going to see companies that are going to kind of get left out in the cold, like, Oh, my OKR software got bought by Lattice. And now I've signed up for Lattice's full HRIS in order to be able to use it. And I think in general, I mean, the industry is just going to keep growing. I think char teams have seen, they need these products. I think the NPS is still very low, most part in most of these. So I think there are opportunities for companies like Rippling and Lattice that have good products to start moving up market more because you just see that people hate these products.
They hate using them. Like nobody, I barely know anyone that likes using any of their HR software. And I think one of the other trends is going to continue to be just like global workforces. We've leaned a lot into, to making it easy for like conglomerates or large companies or people that have employees in a lot of different places to not have to have like different licenses or different products.
Like you're in one product, this is just a separate office. And you can have sort of your full global workforce there. I don't know exactly the shape it's going to take. I mean, you see companies like Deel or Remote.com that make it very easy to hire people overseas. I think those products are overpriced for what they actually do.
I mean, you can find a good EOR for almost 25% of what Remote.com is charging you if you want to dig a little bit deeper and you get the same offer in that same type of product. But I think companies are continuing to sort of have build global workforces and they're going to want products that allow them to manage that and easily hire these people.
David Rice: So before we go, two things we'll need to do. First, I want to give you a chance to tell people more about where they can connect with you, find out more about what you got going on with Lanteria.
Andrew Swiler: So you can find me on LinkedIn, Andrew Swiler. Or on Twitter, swilera. They're usually the places online that I hang out. Lanteria is Lanteria.com. If you are a Microsoft company, if you're a company that uses Microsoft, we are the number one HRMS for Microsoft users and Microsoft companies. So take a look, check us out, reach out to us, tell them I sent you and see if we can get you a good deal on some great software.
David Rice: Who doesn't love a referral bonus?
Andrew Swiler: Yeah, exactly. That money's going, that referral money's going into my pocket.
David Rice: All right. The second thing is we've started a little tradition here on the podcast where you get to ask me a question. So I'll turn it over to you. Ask me anything you want.
Andrew Swiler: So I struggle with, I mean, we're a fully remote company right now. We have been, we'll continue to be a fully remote company. I was interested to know sort of in your experience, because people always ask me, like, they'll refer to me and I'm like, I run a remote company, but I always think there's more to learn. What do you see as the critical things to keep people happy inside of remote companies now that comes sort of a normal thing, people are getting used to it.
And I've noticed that just the fact of having that freedom to be at home and work from home isn't getting them that far. There's still like, some people are going to miss these perks that used to come from being in an office. But it's hard to make like an analogous perk for some of these people. So, I don't know, any ideas you have of like how to keep people happy inside this remote workforce?
David Rice: For me, the biggest thing that creates a level of satisfaction with remote working is just adopting async type working. Because like, I remember I worked at one company and this was like right after the, it was the year of the pandemic that I switched to working for this company. We all had to be on 8:30 to 5:30 and it was like, well then, you sure?
You know what I mean? Like, okay, yeah, I'm not commuting, but I'm like chained to it for these hours. That's really weird. And it was sort of like, not necessarily accepted that like, oh, I can just do this later. It's like you do it during your working hours. So I think like just giving people that it's supposed to be flexibility, make sure that they can be flexible within it.
And then, you know, what are some of the things I've seen done is like, you know, like little I worked somewhere and they did ugly, they sent out ugly Christmas sweaters to everybody and we all wore them on a Christmas call. It was just like kind of a stupid little thing, but it was sort of fun and you know, and then you got this free ugly Christmas sweater. So I didn't have to go, you know, looking for one for my next party.
So like little things like that, like do kind of keep people connected I think in a way that is fun and just sort of like lighthearted. I don't think anybody's gotten the remote thing totally right. I mean, maybe some companies like I haven't worked at GitLab, so I don't know, maybe, you know, but like, I think a lot of smaller companies still struggle with like the reality of remote work and sort of like, let it be flexible, make it sure that it feels like the remote thing actually does serve them.
It's got to have a purpose. Otherwise it's sort of like, I don't drive. That's the only difference.
Andrew Swiler: I don't have to wear pants if I don't want to.
David Rice: Yeah, yeah, exactly. If that's the only difference, then the satisfaction will wear off.
Andrew Swiler: You know, we acquired this company. So like we inherited a company that they were remote, but just for the last few years, and they used to me in person, a lot of these people. And sometimes they give reactions to things like, as if we don't really care about them because they don't have an office or things like that.
I'm just struggling with trying to figure out because I'm a big believer that in order to build sort of remote work culture, you have to hire people that are built for remote work because it is a type of person. Like I think they're really, it's like men and women, there's like 50/50 and you're either a remote work person or you want to be in person.
And if you haven't hired those people because they were already in the company, you know, need them and we want to work with them, but we're, you know, trying to figure out ways to make them happy inside of this current setup. And I, one of my biggest struggles, the people we've hired love it. Like they gung ho on remote work.
They love it. They've already worked remotely. So we hired for that culture, but we still have people that are sort of there that it's not their cup of tea.
David Rice: All right, I had a lot of people say to me over the last couple of years, like they missed the water cooler moments. And I think really the big thing with that is just sort of communicating out that like, you know, you used to have to make the effort. Think of it from an introvert's point of view, right?
Like you'd have to make an effort to go talk to someone and have that water cooler moment. Well, like the remote work has just turned us all into, like, you're going to have to reach out to the person and make an effort to have a discussion about it. It just has to be part of the culture that like, that's okay.
Like when people reach out to you, this is how you, you know, like, this is what the expectation is. It's a tough thing to replicate, but I think for like people who are younger and earlier in the career, I can understand like needing to be in the office. But for people who are maybe a little bit, you know, 20 years on, I can, I also understand that, like for me personally, I don't feel the need to go into any offices.
Andrew Swiler: I don't either. But I get some people, I don't know. It's something I've been struggling with last month just because it's bubbled up a few times and I can see this you know, difference between the people that we've hired versus the people that were there before and they kind of like want an office. We actually did have an office.
Most of them are the issue we have is unique to him. We have people that are in Kiev that have been with the company for a long time. And, you know, I would do an off site or bring us all together, but they can't leave the country. So we have some unique difficulties and challenges, but at the same time, we're trying to kind of solve those.
David Rice: We recently published a piece on business continuity, talking about things like, you know, what happens when war breaks out or there's, you know, because of the situation in Palestine, for example, so like what happens when you have an employee in these places or if there's a natural disaster and then you've got to get them over a border, that kind of thing. So that's an interesting time because like with, between conflicts, climate change and everything else that's going on in the world, it is going to be an interesting time for that, so.
Andrew Swiler: A lot of interruptions.
David Rice: Yes. All right. Well, Andrew, I want to thank you for joining us today. This has been a great chat.
Andrew Swiler: Thank you, David. I appreciate being on and all the time you gave me.
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