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Running payroll manually not only takes a lot of time, it also comes with the risk of manual mistakes and oversights. Professional employer organizations (PEO) can help you ensure accuracy and compliance alike—but picking the best tool? Not always easy. There are tons of options out there, and each one has its own unique features and functionality that sets it apart from the rest.

If you're considering ADP TotalSource to manage your payroll processing, you'll want to consider factors like:

  • Feature set
  • Integrations
  • Pricing
  • Alternatives

I cover all this and more in my detailed review, so keep reading for a full picture of whether ADP TotalSource is the right selection for your needs.

ADP TotalSource software review, a homepage screenshot of the tool
I love that while the ADP TotalSource gives a comprehensive overview of payroll, benefits, and more, it's not overwhelming.

ADP TotalSource Product Overview

ADP TotalSource is a comprehensive HR solution that manages payroll, benefits, and compliance and provides HR support. It's designed for small to mid-sized businesses seeking an integrated approach to HR management. The software offers the benefit of simplifying HR processes, thus reducing the administrative burden on businesses.

It addresses key pain points such as compliance challenges, employee benefits management, and efficient payroll processing. Its standout features include robust legal compliance tools, a user-friendly interface, and dedicated HR support.

Pros

  • HR Support: Extensive HR assistance helps businesses manage complex HR tasks with ease.
  • Legal Compliance: Strong compliance tools keep businesses updated with changing regulations.
  • User Interface: An intuitive interface simplifies HR management for users.

Cons

  • Cost Factor: It can be more expensive compared to other HR solutions.
  • Customization: Less customizable than some of its competitors.
  • Integration Challenges: There are occasional difficulties in integrating with other systems.

Expert Opinion

In my experience with HR software, ADP TotalSource stands out for its robust compliance resources and excellent HR support. It outperforms many competitors in these areas but may fall short in cost-effectiveness and customization flexibility.

The software is ideally suited for businesses that need comprehensive HR management and are less sensitive to pricing. It excels in environments where compliance and dedicated support are priorities, but for those needing extensive customizability or tighter budget control, other options might be more suitable.

ADP TotalSource: The Bottom Line

ADP TotalSource distinguishes itself as a certified professional employer organization (PEO) offering an all-in-one cloud-based solution, a blend not commonly seen in standard payroll software. Its unique approach to outsourcing HR tasks, such as benefits enrollment, workers' compensation, and compliance with IRS regulations, sets it apart. The software excels as a business partner, providing full-service HR, from applicant tracking and background checks to time tracking.

One of the key perks of ADP TotalSource is its PEO services, delivering a comprehensive PEO solution that addresses the complex needs of businesses. The integration with direct deposit and the ease of use offered by the ADP mobile app and ADP Run platform helps smooth the learning curve associated with managing payroll services. Having access to HR experts further enhances its value, ensuring that businesses have support when navigating the complexities of HR management. The user reviews consistently highlight these features, showcasing ADP TotalSource's effectiveness in meeting a variety of business needs.

ADP TotalSource Deep Dive

Product Specifications

  1. Payroll Processing - Yes
  2. Benefits Administration - Yes
  3. Time and Attendance Tracking - Yes
  4. Employee Self-Service Portal - Yes
  5. Recruitment and Hiring - Yes
  6. Performance Management - Yes
  7. Learning and Development - Yes
  8. Compliance Management - Yes
  9. Reporting and Analytics - Yes
  10. Tax Filing and Compliance - Yes
  11. HR Advisory Services - Yes
  12. Employee Onboarding - Yes
  13. Data Security - Yes
  14. Mobile Access - Yes
  15. Customizable HR Policies - Yes
  16. Succession Planning - No
  17. Workforce Planning - Yes
  18. Compensation Management - Yes
  19. Employee Engagement Tools - Yes
  20. Organizational Charting - Yes
  21. Talent Acquisition - Yes
  22. Employee Survey Tools - Yes
  23. Global HR Management - No
  24. HRIS/HRMS - Yes
  25. Employee Wellness Programs - Yes

ADP TotalSource Feature Overview

  1. Payroll Processing: ADP TotalSource excels in efficient payroll management, automating calculations, deductions, and tax filings.
  2. Benefits Administration: It offers a comprehensive benefits management system, providing employees with a range of options and simplifying enrollment.
  3. Compliance Management: Standout in ensuring legal compliance, ADP TotalSource keeps businesses updated with evolving HR laws and regulations.
  4. HR Advisory Services: Offers expert HR advice, guiding businesses through complex HR issues and strategic planning.
  5. Employee Onboarding: Streamlines the onboarding process, making it easier for new hires to integrate into the organization.
  6. Performance Management: Facilitates effective employee performance tracking and management, enhancing overall productivity.
  7. Learning and Development: Supports employee growth with tools for training and development, aligning with organizational goals.
  8. Employee Self-Service Portal: Empowers employees with self-service options for updating personal information and accessing resources.
  9. Reporting and Analytics: Provides robust data analysis tools, offering valuable insights into workforce trends and HR metrics.
  10. Mobile Access: Ensures accessibility with a user-friendly mobile app, allowing HR tasks to be managed on the go.

Standout Functionality

  1. Comprehensive Legal Compliance: ADP TotalSource's focus on compliance is more extensive than many competitors, continuously updating with changes in HR laws.
  2. Integrated HR Advisory Services: Unlike many HR software, it includes direct access to HR professionals for personalized advice and support.
  3. Robust Reporting and Analytics: Offers in-depth analysis tools that provide deeper insights into workforce management compared to some alternatives.

Integrations

ADP TotalSource integrates with various popular business software, enhancing functionality and data flow between systems. Some native integrations include accounting software like QuickBooks, ERP systems, and CRM platforms.

It offers an API, allowing for custom integrations tailored to specific business needs. Additionally, various add-ons are available to extend its capabilities in areas like employee wellness and advanced analytics.

ADP TotalSource Pricing

Pricing upon request.

Ease of Use

In my experience, ADP TotalSource offers a user-friendly interface, making navigation and organization within the tool quite intuitive. However, the extensive range of features can initially overwhelm new users. The onboarding process is comprehensive, but some aspects, particularly in areas like custom report creation or integration setup, can be complex.

Customer Support

ADP TotalSource provides reliable customer support with various channels like phone, email, and live chat. Response times are generally prompt, and the availability of extensive documentation, webinars, and tutorials is helpful. However, some users report frustrations with getting specialized assistance for complex issues or during peak times when response times can slow down.

ADP TotalSource Use Case

Who Would Be A Good Fit For ADP TotalSource?

ADP TotalSource is ideal for small to mid-sized businesses that prioritize comprehensive HR management and compliance. It suits industries with complex HR needs and regulatory challenges, like healthcare, manufacturing, and professional services. Companies that value dedicated HR support and are willing to invest in a robust HR solution benefit the most.

The tool excels in environments where the integration of payroll, benefits administration, and HR compliance is crucial. Teams that require a user-friendly interface with access to HR advisory services find ADP TotalSource particularly useful.

Who Would Be A Bad Fit For ADP TotalSource?

ADP TotalSource might not be the best fit for very small businesses or startups operating on tight budgets, as its comprehensive services come at a higher cost. Businesses seeking highly customizable HR software may find it limiting, as ADP TotalSource focuses more on standardization.

Industries that require minimal HR management or companies that already have a robust in-house HR department might not fully utilize its extensive offerings. Large corporations that need globally scalable HR solutions might also find limitations in their scope.

ADP TotalSource FAQs

What types of HR functions does ADP TotalSource handle?

ADP TotalSource manages a range of HR functions, including payroll, benefits administration, compliance, HR advisory, and employee onboarding.

Can ADP TotalSource integrate with other business software?

Yes, it integrates with various business software and offers an API for custom integrations.

Is ADP TotalSource suitable for global companies?

It is primarily designed for small to mid-sized businesses and may not be fully equipped for global HR management.

Does ADP TotalSource offer mobile access?

Yes, it provides a mobile app for managing HR functions on the go.

What level of customer support does ADP TotalSource offer?

It offers customer support through phone, email, and live chat, along with resources like webinars and tutorials.

Is ADP TotalSource customizable?

It offers some level of customization but is less flexible compared to some other HR solutions.

How does ADP TotalSource ensure compliance?

The software keeps up with HR laws and regulations, ensuring businesses stay compliant.

Does ADP TotalSource provide learning and development tools?

Yes, it includes tools for employee training and development.

Alternatives to ADP TotalSource

  • Gusto: Better for very small businesses or startups, offering more affordable pricing with a focus on payroll.
  • BambooHR: Suited for businesses needing more customization in HR processes, especially in performance management.
  • Workday: Ideal for larger enterprises needing a global, scalable HR solution with extensive analytics capabilities.

ADP TotalSource Company Overview & History

ADP TotalSource is a division of Automatic Data Processing, Inc. (ADP), a provider of HR management software and services. It's widely used by a range of companies, particularly small to mid-sized businesses. ADP is a publicly traded company, known for its comprehensive suite of HR solutions.

Headquartered in Roseland, New Jersey, it has a global presence. ADP's mission is to provide innovative HR solutions that help businesses build a better workforce. The company has a rich history of milestones, including being one of the first to offer online HR solutions and expanding its services globally.

Summary

ADP TotalSource stands out as a comprehensive HR solution, especially for small to mid-sized businesses seeking robust HR management with a focus on compliance and dedicated support. While it may not be the best fit for very small companies or those requiring highly customizable HR software, its strength lies in effectively managing complex HR tasks and ensuring legal compliance.

If you have experience with ADP TotalSource or are considering it for your business, I invite you to share your thoughts and experiences in the comments. Your insights could greatly benefit others in making an informed decision.

David Rice
By David Rice

David Rice is a long time journalist and editor who specializes in covering human resources and leadership topics. His career has seen him focus on a variety of industries for both print and digital publications in the United States and UK.