Managing your recruitment process and your candidate pipeline is far easier when you have a great applicant tracking system (ATS) in place. But is Tracker the best choice for your HR team's needs? It's worth it to get a full understanding of the software's feature set, capabilities, and to check out a few alternative options before you invest.
I've spent years researching and reviewing HR software solutions, and I know how hard it can be to decipher and make sense of vendor websites and customer reviews. So I've taken it upon myself to write this comprehensive review on Tracker software, to give you all the information you need to make an informed decision. Keep reading for a detailed overview of the software's pros and cons, top features, and more.
Tracker Software Product Overview
Tracker serves as a comprehensive ATS & CRM platform designed to streamline the recruitment process. It primarily caters to recruiting firms and recruitment agencies seeking to foster better relationships and enhance their workflow. The benefits of Tracker include robust automation of routine tasks, allowing for more focus on candidate sourcing and placements.
It addresses key pain points such as managing vast amounts of candidate data, maintaining engagement with clients and candidates, and simplifying the job posting to the placement cycle. Among its best features are advanced candidate parsing, integration with job boards and social media for efficient job posting, and a user-friendly dashboard that presents a clear view of sales pipelines and recruitment workflow.
- Customizable Workflows: Customization allows the tool to adapt to company-specific recruitment processes. This means firms can tailor the software to their unique workflow, enhancing productivity.
- Comprehensive Support: A dedicated support team provides users with assistance and guidance. This ensures issues are resolved promptly, and users can make the most of the software.
- Robust Integration: Strong CRM and ATS integration simplifies candidate and client management. This allows for a more connected approach to managing recruitment activities, from candidate sourcing to final placement.
- Learning Curve: A steep learning curve can initially challenge users. This indicates that new users might need more time to become proficient in using the software effectively.
- Limited Mobility: The mobile app does not match the full functionality of the desktop version. This means users might find on-the-go access to certain features restricted.
- Language Support: Primarily supports English, which may limit its usability in non-English speaking regions. This signifies that firms with multilingual needs could find the software less accommodating.
In my professional judgment, Tracker offers a solid balance of functionality and customization for the recruitment industry. It excels in automating recruitment workflows, offering a significant value for money for staffing agencies. However, it may fall short in mobile flexibility and language support compared to other SaaS offerings. It suits mid-size to large recruiting firms best, especially those that prioritize in-depth CRM features and have the resources to navigate the initial learning phase.
Tracker: The Bottom Line
What sets Tracker apart is its dedicated focus on the recruitment sector, with particular strengths in candidate sourcing and fostering client relationships. It goes beyond basic ATS functionality by integrating recruitment-specific CRM software capabilities, which other tools may lack. Its standout offering is the ability to not just track applicants but to manage the entire recruitment lifecycle, from initial contact through to placements and invoicing, all within a singular, customizable system.
Tracker Deep Dive
Here's a deep dive into Tracker's features, best use cases, pricing, customer support, and other purchase factors.
- Applicant Tracking System (ATS) - Yes
- Resume Parsing - Yes
- Candidate Sourcing - Yes
- CRM Integration - Yes
- Job Posting and Distribution - Yes
- Interview Scheduling - Yes
- Reporting and Analytics - Yes
- Email Integration - Yes
- Customizable Workflows - Yes
- Candidate Relationship Management - Yes
- Onboarding Tools - Yes
- Mobile Access - Yes
- Social Media Integration - Yes
- Career Page Hosting - Yes
- Employee Referral Programs - Yes
- Compliance Management - Yes
- Skills Assessment - Yes
- Background Screening - No
- Talent Pool Management - Yes
- Offer Letter Management - Yes
- Multi-Language Support - No
- User Access Controls - Yes
- Task Automation - Yes
- Internal HR - Yes
- Timesheet Management - Yes
- Applicant Tracking System (ATS): Tracker's ATS streamlines the recruitment process, and its cloud-based nature ensures the accessibility and security of candidate data from anywhere.
- CRM Integration: At Tracker, the integration of CRM allows for seamless tracking and nurturing of candidate and client relationships, setting it apart as a holistic, all-in-one platform.
- Automation and Workflow: Tracker offers automation tools that significantly reduce manual tasks, making it a standout for its efficiency gains across company sizes.
- Customizable Dashboards: The customizable dashboards provide real-time data visualizations, which can be tailored to the specific needs of any recruitment agency, reflecting its adaptability.
- Advanced Reporting: Tracker's advanced reporting feature garners a great product review for its deep insights into performance metrics, aiding in strategic decision-making.
- Candidate Sourcing Tools: Its candidate sourcing tools are integrated with major job boards and social media, ensuring a wide talent reach and efficient sourcing.
- Email and Calendar Integration: The software's integration with email and calendar systems stands out for keeping communication and scheduling in sync within the recruitment workflow.
- Job Posting Templates: With customizable job posting templates, Tracker saves time and maintains consistency in branding, which users find particularly useful.
- Mobile App: The Tracker mobile app ensures recruiters can work effectively on the go, catering to the modern demand for mobility and flexibility in recruitment practices.
- Onboarding Tools: Its onboarding tools are designed to be intuitive and efficient, simplifying the transition from candidate to employee, which is often highlighted in user reviews for adding real value.
- Integrated CRM and ATS: Unlike many platforms where the CRM and ATS are separate entities, Tracker combines these functions cohesively, providing a unique synergy between managing existing relationships and cultivating new ones within a single interface, which is often reflected in its strong overall rating.
- Customizable Workflows Tailored to Recruitment: Tracker allows for highly customizable workflows that are specifically tailored to the nuances of the recruitment process, accommodating a variety of recruitment strategies and business models that other software may not cater to as directly.
- Advanced Candidate Engagement Tools: Tracker sets itself apart with advanced candidate engagement tools, including automated communication sequences and detailed activity tracking, which enable recruiters to maintain a more robust and personal engagement with candidates throughout the hiring cycle.
Tracker includes native integrations with LinkedIn, which streamlines the recruitment process by enabling recruiters to effortlessly import candidate information, and with MS Outlook for efficient email and calendar management within the recruitment workflow. The platform also offers an API, opening the door for custom integrations and connectivity with a myriad of services and tools to tailor the system to specific needs. Additionally, various add-ons are available to enhance job board connectivity, onboarding procedures, and overall productivity within the Tracker environment.
Tracker adopts a "pricing upon request" model, offering personalized quotes that align with the unique requirements and scale of each recruitment firm. This customized pricing strategy ensures that clients receive a tailored package of features and services suitable for their specific operational needs.
Ease of Use
In my assessment, Tracker presents a user interface that is robust and feature-rich, which can initially pose a challenge for new users to navigate. The onboarding process is comprehensive, and designed to acquaint users thoroughly with the tool, although the wealth of features can make organization within the tool seem daunting until fully mastered. Some users may find the deep customization options require a steeper learning curve to effectively tailor the system to their specific workflows.
I find that Tracker offers a comprehensive support system, with multiple channels including documentation, webinars, live chat, and tutorials, aiming to address the varied needs of their clients. However, some users report that the response times can be slower than expected, especially for complex queries that escalate beyond first-level support. Additionally, while resources are extensive, navigating through them for specific issues can sometimes be less intuitive, leading to a bit of user frustration.
Tracker Use Case
Who Would Be A Good Fit For Tracker
I see Tracker as an ideal fit for medium to large recruitment agencies that require robust applicant tracking and CRM capabilities to manage and nurture candidate and client relationships. Its most loyal users tend to be those with a need for customizable workflows and a comprehensive feature set that supports a high volume of placements across various industries.
Who Would Be A Bad Fit For Tracker
From my perspective, Tracker may not suit small startups or companies with minimal recruitment needs, as the complexity and breadth of its features could overwhelm limited resources and require a steeper learning curve than simpler systems. The most disappointed customers are often those from small businesses who find the system too intricate and not cost-effective for their modest hiring activities.
What is Tracker primarily used for?
Tracker is used as a combined applicant tracking system (ATS) and customer relationship management (CRM) software to streamline recruitment workflows and manage candidate and client relationships.
Can Tracker be customized for different industries?
Yes, Tracker offers customizable workflows and features that can be tailored to meet the specific needs of various industries.
Does Tracker integrate with LinkedIn?
Yes, Tracker has native integration with LinkedIn, allowing for efficient candidate sourcing and information import.
Is Tracker suitable for international recruitment agencies?
Tracker is designed to support recruitment agencies of all sizes, including those that operate internationally.
How does Tracker handle candidate communication?
Tracker offers advanced candidate engagement tools including email templates, automated communication sequences, and activity tracking to facilitate robust candidate communication.
Does Tracker offer mobile access?
Yes, Tracker provides a mobile app for on-the-go access to the recruitment platform.
What kind of support does Tracker offer?
Tracker offers a range of support options including live chat, documentation, webinars, and tutorials.
Is onboarding assistance provided with Tracker?
Yes, Tracker offers comprehensive onboarding processes to help new users acclimate to the system.
Alternatives to Tracker
- Bullhorn ATS: Often praised for its intuitive interface and robust integration with LinkedIn, Bullhorn ATS is a strong contender if seamless candidate sourcing and social recruiting are top priorities.
- Salesforce Sales Cloud: For those who require not just recruitment capabilities but also an expansive sales and marketing ecosystem, Salesforce Sales Cloud offers a broader CRM solution that's deeply integrated with analytics and marketing tools.
- Zoho Recruit: Zoho Recruit may come out ahead for organizations looking for affordability without sacrificing essential ATS features, offering a cost-effective solution with a straightforward setup and user-friendly experience.
Tracker Company Overview & History
Tracker is a recruitment software company that provides an integrated applicant tracking and CRM platform primarily used by recruitment agencies and HR departments to optimize their hiring processes. It is utilized by a diverse range of companies, from small businesses to large enterprises, particularly those focused on staffing and recruitment. Privately owned, Tracker is headquartered in Irvine, California.
The company's mission is to empower recruiters with innovative technology solutions that streamline their workflow and enhance productivity. Since its establishment, Tracker has achieved significant milestones, including substantial user growth, notable enhancements to its software suite, and a reputation for strong customer support within the recruitment industry.
In conclusion, this Tracker review has highlighted the software's robust functionality and comprehensive tools designed for effective recruitment management. Its commitment to enhancing recruiter productivity through advanced features may make it an asset for your team, especially if your focus is on scaling and streamlining recruitment activities.
If you're in the market for such a solution, Tracker is certainly worth considering. I encourage you to add to the conversation by sharing your own experiences or asking questions below to help others in their exploration of recruitment software options.